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PMI

Leading for Business Excellence Podcast

Episode #10: Turning Customer Needs into Strategic Success Using Operational Excellence
with Suraj Patel, Director of Operational Strategy at Capital One

Starting his career as an IT graduate for E.ON, Suraj Patel saw an opportunity for change, and with the support of a much-valued talent development mentor, took a leap into continuous improvement and operational excellence.

Today, Suraj is Director of Operational Strategy at Capital One, where he champions the link between operational excellence and strategy, to drive results for the organisation.

Listen now to hear Suraj talk about the moral responsibilities of the banking industry, what Capital One are doing to support customers to succeed with credit, and who inspired Suraj to understand and carry forward the importance of attending to diversity, inclusion and belonging.

More resources about operational excellence and strategy that might interest you:

What do you do if you discover that the methods your organisation has committed to adopting have been set aside and instead one of your colleagues continues to manage their people and processes the way they always have?

Read now:  Managing for Continuous Improvement blog

Does common wisdom on leadership attributes overlook the most important element essential for consistent success?

Read now – 5 Uncommon Attributes of Effective Strategic Leaders

Listen to Estelle’s fascinating stories about the challenges she has applied business excellence tools and methodology to.

Listen now – Leading for Business Excellence Podcast episode #1: Rising to Business Challenges with Estelle Clark

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