Starting his career as an IT graduate for E.ON, Suraj Patel saw an opportunity for change, and with the support of a much-valued talent development mentor, took a leap into continuous improvement and operational excellence.
Today, Suraj is Director of Operational Strategy at Capital One, where he champions the link between operational excellence and strategy, to drive results for the organisation.
Listen now to hear Suraj talk about the moral responsibilities of the banking industry, what Capital One are doing to support customers to succeed with credit, and who inspired Suraj to understand and carry forward the importance of attending to diversity, inclusion and belonging.
With a career spanning the world of big consulting, high-growth tech start-ups, and the charitable sector, Jon shares his first-hand experience of performance excellence and the lessons he’s learned along the way.
What do you do if you discover that the methods your organisation has committed to adopting have been set aside and instead one of your colleagues continues to manage their people and processes the way they always have?
Listen to Estelle’s fascinating stories about the challenges she has applied business excellence tools and methodology to.
Like it? Share it!