KNOWLEDGE HUB

Our FREE Performance Excellence, Process Improvement and Lean Six Sigma downloads are designed to give you easy access to useful content, videos and infographics about Continuous Improvement, Business Transformation and Lean Six Sigma.

Crisis Management Methodology

Crisis Management Methodology

SNEAK PEEK: Episode #1: Rising to Business Challenges with Estelle Clark

SNEAK PEEK: Episode #1: Rising to Business Challenges with Estelle Clark

Room For Improvement – Episode #1: Christine North

Room For Improvement - Episode #1: Christine North

Our Improvement Toolbox - 8 Wastes

Prioritisation – Working on the Vital Few : a recording of our webinar

Prioritisation - Working on the Vital Few : a recording of our webinar

Voice of the Customer: “My experience of PMI’s Master Black Belt course” – Declan Gallagher

Voice of the Customer: "My experience of PMI's Master Black Belt course" - Declan Gallagher

Kaizen Leader Roles & Responsibilities

Kaizen Leader Roles & Responsibilities

Make a Difference Now: a recording of our webinar

Make a Difference Now: a recording of our webinar

Implementing & Planning Visual Management & Performance Huddles Infographic

Implementing & Planning Visual Management & Performance Huddles Infographic

Is it a Kaizen? Infographic

Is it a Kaizen? Infographic

What Lean Six Sigma Yellow Belts Can Do For Your Organisation

What Lean Six Sigma Yellow Belts Can Do For Your Organisation

Belt up! Which Lean Six Sigma Belts are for you, your team, your organisation

Belt up! Which Lean Six Sigma Belts are for you, your team, your organisation

Gemba Walks – Going To See In A Virtual World: a recording of our webinar

Gemba Walks – Going To See In A Virtual World: a recording of our webinar

Stop, Start, Continue: Improvement Post Covid? A recording of our webinar

Stop, Start, Continue: Improvement Post Covid? A recording of our webinar

Voice of the Customer: “My experience of PMI’s Lean Six Sigma Black Belt course” – Joe Jewell

Voice of the Customer: "My experience of PMI's Lean Six Sigma Black Belt course" - Joe Jewell

Brace For Impact! A recording of our webinar

Brace For Impact! A recording of our webinar

Getting to Grips with FMEA: a recording of our webinar

Getting to Grips with FMEA: a recording of our webinar

Developing Your Eye For Innovation: a recording of our webinar

Developing Your Eye For Innovation: a recording of our webinar

Big Data To Power Improvement: a recording of our webinar

Big Data To Power Improvement: a recording of our webinar

How does the SC21 NMCL programme benefit your company?

How does the SC21 NMCL programme benefit your company?

Data Collection Techniques: a recording of our webinar

Data Collection Techniques: a recording of our webinar

How has the SC21 NMCL programme benefitted you?

How has the SC21 NMCL programme benefitted you?

How has the SC21 NMCL programme impacted how you do your work?

How has the SC21 NMCL programme impacted how you do your work?

What changes have you seen since working with PMI and the SC21 NMCL programme?

What changes have you seen since working with PMI and the SC21 NMCL programme?

Black Belt Tools with a Kick: a recording of our webinar

Black Belt Tools with a Kick: a recording of our webinar

What’s it like to be working with PMI and the SC21 NMCL Programme?

What's it like to be working with PMI and the SC21 NMCL Programme?

What Makes A Good Black Belt Project? A recording of our webinar

What Makes A Good Black Belt Project? A recording of our webinar

Choosing the Right Metrics and Measures: a recording of our webinar

Choosing the Right Metrics and Measures: a recording of our webinar

Who Are PMI?

Who Are PMI?

The Art of Leading Virtual Teams : a recording of our webinar

The Art of Leading Virtual Teams : a recording of our webinar

Green Belt Tools that Pack a Punch : a recording of our webinar

Green Belt Tools that Pack a Punch : a recording of our webinar

If this is the question, what is the best graph to provide an answer?

If this is the question, what is the best graph to provide an answer?

PMI’s Lean Six Sigma Green Belt in the Virtual Classroom

PMI's Lean Six Sigma Green Belt in the Virtual Classroom

What Makes a Good Green Belt Project? A recording of our webinar

What Makes a Good Green Belt Project? A recording of our webinar

Create a Culture of Continuous Improvement with PMI’s Certified Lean Six Sigma Online Yellow Belt

Create a Culture of Continuous Improvement with PMI's Certified Lean Six Sigma Online Yellow Belt

Voice of the Customer: ” My experience of PMI’s Lean Six Sigma Green Belt course” – Declan Sealy

Voice of the Customer: " My experience of PMI's Lean Six Sigma Green Belt course" - Declan Sealy

How to Tell Effective Stories Using Graphs in a Virtual Environment: a recording of our webinar

How to Tell Effective Stories Using Graphs in a Virtual Environment: a recording of our webinar

Video: Control Charts in Action Part 3 – Variation

Video: Control Charts in Action Part 3 - Variation

Video: Control Charts in Action Part 2 – Interpretation

Video: Control Charts in Action Part 2 - Interpretation

Video: Control Charts in Action Part 1 – Introduction

Video: Control Charts in Action Part 1 - Introduction

Compliance Through Visual Management

Compliance Through Visual Management

Compliance Through Flowcharting

Compliance Through Flowcharting

5Rs – Lean Six Sigma Green Belt Training

5Rs - Lean Six Sigma Green Belt Training

Telling a Good Story Using Graphs Infographic

Telling a Good Story Using Graphs Infographic

Standardisation – Improvement or Restriction? A recording of our webinar

Standardisation – Improvement or Restriction? A recording of our webinar

Process Automation in the Every Day: a recording of our webinar

Process Automation in the Every Day: a recording of our webinar

Be an Effective Member of an Improvement Team with PMI’s Certified Lean Six Sigma Online Yellow Belt

Be an Effective Member of an Improvement Team with PMI's Certified Lean Six Sigma Online Yellow Belt

Why PMI’s Certified Lean Six Sigma Online Yellow Belt is a Great Place to Start with Improvement

Why PMI's Certified Lean Six Sigma Online Yellow Belt is a Great Place to Start with Improvement

Every Day Tools for Daily Process Improvement: a recording of our webinar

Every Day Tools for Daily Process Improvement: a recording of our webinar

Where To Start With Daily Process Improvement: a recording of our webinar

Where To Start With Daily Process Improvement: a recording of our webinar

Kaizen Tools That Add Value: a recording of our webinar

Kaizen Tools That Add Value: a recording of our webinar

Delivering Successful Presentations in a Virtual Environment: a recording of our webinar

Delivering Successful Presentations in a Virtual Environment: a recording of our webinar

What Makes a Good Kaizen Project? A recording of our webinar

What Makes a Good Kaizen Project? A recording of our webinar

Choosing the Right Improvement Approach: a recording of our webinar

Choosing the Right Improvement Approach: a recording of our webinar

Voice of the Customer: ” My experience of PMI’s Lean Six Sigma Green Belt course” – James Morgan

Voice of the Customer: " My experience of PMI's Lean Six Sigma Green Belt course" - James Morgan

How to Lie with Statistics: a recording of our webinar

How to Lie with Statistics: a recording of our webinar

Understanding Performance Through Control Charts: a recording of our webinar

Understanding Performance Through Control Charts: a recording of our webinar

Voice of the Customer: ” My experience of PMI’s Lean Six Sigma Green Belt course” – Jen Isles

Voice of the Customer: " My experience of PMI's Lean Six Sigma Green Belt course" - Jen Isles

Process Automation and the Quality Professional

Process Automation and the Quality Professional

Lean & Six Sigma: Two Sides of the Same Coin? A recording of our webinar

Lean & Six Sigma: Two Sides of the Same Coin? A recording of our webinar

Assessing the value added by the work we do

Assessing the value added by the work we do

The Opportunities Hidden in Your Value Stream: a recording of our webinar

The Opportunities Hidden in Your Value Stream: a recording of our webinar

The Psychology of 5S: a recording of our webinar

The Psychology of 5S: a recording of our webinar

Digital Process Transformation CASE STUDY: automation of the Customer On-boarding Process

Digital Process Transformation CASE STUDY: automation of the Customer On-boarding Process

Digital Process Transformation CASE STUDY: automation of data reporting

Digital Process Transformation CASE STUDY: automation of data reporting

Improve Your Cost Base: a recording of our webinar

Improve Your Cost Base: a recording of our webinar

Rework – The Hidden Factory: a recording of our webinar

Rework - The Hidden Factory: a recording of our webinar

Making Your Strategy Work For You: a recording of our webinar

Making Your Strategy Work For You: a recording of our webinar

Getting Your Work to Work Well: a recording of our webinar

Getting Your Work to Work Well: a recording of our webinar

Sponsoring Projects for Success: a recording of our webinar

Sponsoring Projects for Success: a recording of our webinar

Digital Process Transformation: a recording of our webinar

Digital Process Transformation: a recording of our webinar

The Joy of Problems: a recording of our webinar

The Joy of Problems: a recording of our webinar

What Makes Improvement Continuous? A recording of our webinar

What Makes Improvement Continuous? A recording of our webinar

The Response to Change Model

The Response to Change Model

Make Better Decisions, Faster: a recording of our webinar

Make Better Decisions, Faster: a recording of our webinar

Leader’s Standard Work: A recording of our webinar

Leader's Standard Work: A recording of our webinar

Harnessing the Driving Force of Change: a recording of our webinar

Harnessing the Driving Force of Change: a recording of our webinar

Out of the Box Thinking to Drive Process Innovation: a recording of our webinar

Out of the Box Thinking to Drive Process Innovation: a recording of our webinar

A Green Belt Project Should Be…

A Green Belt Project Should Be...

Creating Space to Focus on the Value Add: a recording of our webinar

Creating Space to Focus on the Value Add: a recording of our webinar

Three Levels of Facilitation Infographic

Three Levels of Facilitation Infographic

Learning to See: a recording of our webinar

Learning to See: a recording of our webinar

Strategies for Gaining Consensus Infographic

Strategies for Gaining Consensus Infographic

Customer and Stakeholder Requirements: a recording of our webinar

Customer and Stakeholder Requirements: a recording of our webinar

Building a Resilient Supply Chain: a recording of our webinar

Building a Resilient Supply Chain: a recording of our webinar

The Impact of Rework Infographic

The Impact of Rework Infographic

Key Roles in Process Management and Improvement Infographic

Key Roles in Process Management and Improvement Infographic

PMI’s Work with NMCL – Theme 4: Supply Chain Management

PMI's Work with NMCL - Theme 4: Supply Chain Management

Aligning Business and Process Roles Infographic

Aligning Business and Process Roles Infographic

Delivering Results in the New Normal: a recording of our webinar

Delivering Results in the New Normal: a recording of our webinar

PMI’s Work with NMCL – Theme 3: Manufacturing Operations

PMI's Work with NMCL - Theme 3: Manufacturing Operations

PMI’s Work with NMCL – Theme 2: New Product Introduction & Lifecycle Management

PMI's Work with NMCL - Theme 2: New Product Introduction & Lifecycle Management

PMI’s Work with NMCL – Theme 1: Competitive Strategy & Management Systems

PMI's Work with NMCL - Theme 1: Competitive Strategy & Management Systems

How to Identify your First Green Belt Project Infographic

How to Identify your First Green Belt Project Infographic

Leading Your Organisation To Success in the New Normal: a recording of our webinar

Leading Your Organisation To Success in the New Normal: a recording of our webinar

An Introduction to PMI’s Work with NMCL

An Introduction to PMI's Work with NMCL

Hints & Tips for Delivering Successful Virtual Presentations Infographic

Hints & Tips for Delivering Successful Virtual Presentations Infographic

Leading The New Normal: How Systems Thinking Will Help – a recording of our webinar

Leading The New Normal: How Systems Thinking Will Help - a recording of our webinar

House Builder Improvement Series Part 3: Idle Time

House Builder Improvement Series Part 3: Idle Time

Implementing Rapid Change In A Crisis: a recording of our webinar

Implementing Rapid Change In A Crisis: a recording of our webinar

Dealing With A Crisis: 8 Steps To Getting The Best Outcome Infographic

Dealing With A Crisis: 8 Steps To Getting The Best Outcome Infographic

Dealing With A Crisis Infographic

Dealing With A Crisis Infographic

CRISIS MANAGEMENT HUDDLES: A RECORDING OF OUR WEBINAR

CRISIS MANAGEMENT HUDDLES: A RECORDING OF OUR WEBINAR

Our Improvement Toolbox – Idea Generation

Our Improvement Toolbox - Team Contract

Weathering the Storm Blog Series Part 4: Material Availability

Weathering the Storm Blog Series Part 4: Material Availability

Improving Operational Standards and Processes in House Building

Improving Operational Standards and Processes in House Building

Weathering the Storm Blog Series Part 3: Plot Utilisation

Weathering the Storm Blog Series Part 3: Plot Utilisation

Weathering the Storm Blog Series Part 1: Rework

Weathering the Storm Blog Series Part 1: Rework

Weathering the Storm Blog Series Part 2: Site Protection

Weathering the Storm Blog Series Part 2: Site Protection

Our Improvement Toolbox – Value Proposition

FLYER: Process Management for Managers

FLYER: Process Management for Managers

FLYER: Online Learning @ a Glance

FLYER: Online Learning @ a Glance

Our Improvement Toolbox - Failure Mode & Effects Analysis (FMEA)

FLYER: Lean Six Sigma Full Certified Green Belt (8-day)

FLYER: Lean Six Sigma Full Certified Green Belt (8-day)

FLYER: Coaching & Mentoring

FLYER: Coaching & Mentoring

FLYER: Benefits Realisation Master Class

FLYER: Benefits Realisation Master Class

FLYER: Project Management & Planning Workshop

FLYER: Project Management & Planning Workshop

FLYER: Self delivery workshops

FLYER: Self delivery workshops

Innovation and the Quality Environment

Innovation and the Quality Environment

Our Improvement Toolbox - Skills Matrix

Our Improvement Toolbox – Contingency Analysis

Don't forget the 'Means & Method'

Facts First, Team Second

PMI's triple feature in CQI's Quality World magazine

Demand process leadership - safe operations thrive on it

Three revolutionary questions: A model for everyday performance improvement

Jan Gillet talks about his book: ‘Making Your Work, Work’

Jan Gillet talks about his book: 'Making Your Work, Work'

FLYER: Master Class: Creative Thinking; Inspiring Ideas

FLYER: Master Class: Creative Thinking; Inspiring Ideas

FLYER: Essential Tools for Improvement

FLYER: Essential Tools for Improvement

FLYER: Master Black Belt pathway

FLYER: Master Black Belt pathway

FLYER: Lean Six Sigma Black Belt

FLYER: Lean Six Sigma Black Belt

FLYER: Lean Expert

FLYER: Lean Expert

FLYER: Fast Track Green Belt Boot Camp

FLYER: Fast Track Green Belt Boot Camp

FLYER: Lean Six Sigma Foundation Green Belt

FLYER: Lean Six Sigma Foundation Green Belt

FLYER: Lean Six Sigma Full Certified Green Belt

FLYER: Lean Six Sigma Full Certified Green Belt

FLYER: Lean Practitioner Yellow Belt

FLYER: Lean Practitioner Yellow Belt

FLYER: Online Lean Six Sigma Yellow Belt

FLYER: Online Lean Six Sigma Yellow Belt

FLYER: Lean Six Sigma White Belt Webinars

FLYER: Lean Six Sigma White Belt Webinars

FLYER: Managing and Influencing Stakeholders

FLYER: Managing and Influencing Stakeholders

FLYER: Managing Change and Leading Teams

FLYER: Managing Change and Leading Teams

Infographic: Visual Management Huddles - Implementing & Planning

FLYER: Daily Performance Huddle Workshops

FLYER: Daily Performance Huddle Workshops

Winning again – the challenge of ongoing excellence

Winning again - the challenge of ongoing excellence

CQI Conference: Jan Gillett talks about leading transformation and change

CQI Conference: Jan Gillett talks about leading transformation and change

Managing for Continuous Improvement

Managing for Continuous Improvement

Blinded by blame, resticted from wisdom

Blinded by blame, resticted from wisdom

Can a book have quality targets?

Can a book have quality targets?

I didn’t tell you because you didn’t ask!

I didn't tell you because you didn't ask!

Learn Knowingly

Learn Knowingly

The Habit of Rewards

The Habit of Rewards

Making Your Work, Work: Everyday performance revolution

Making Your Work, Work: Everyday performance revolution

Isn’t it time to move on from Deming?

Isn't it time to move on from Deming?

Coaching: what’s the plan?

Coaching: what's the plan?

How do you work with people who are against change?

How do you work with people who are against change?

Coaching: What’s the question

Coaching: What's the question

Our processes should not be rocket science

Our processes should not be rocket science

Coaching: How the affinity diagram can enable creativity

Coaching: How the affinity diagram can enable creativity

Project Challenge Expo 2013: Susannah Clarke presents Master Class

Project Challenge Expo 2013: Susannah Clarke presents Master Class

The Trusted Advisor

The Trusted Advisor

Rebecca joins CBI West Midlands Council

Rebecca joins CBI West Midlands Council

Our Improvement Toolbox – Cause & Effect Diagrams

Video: Quality & Improvement Working Together

Video: Quality & Improvement Working Together

CASE STUDY: Establishing and Maintaining a Centre of Excellence

CASE STUDY: Establishing and Maintaining a Centre of Excellence

FLYER: Senior Leadership Team Workshop

FLYER: Senior Leadership Team Workshop

Weathering the Storm eBook

Weathering the Storm eBook

HR Magazine; Change is for life, not just for now

HR Magazine; Change is for life, not just for now

PMI Salutes the Passing of Eiji Toyoda

PMI Salutes the Passing of Eiji Toyoda

Coaching Andy Murray to Success

Coaching Andy Murray to Success

Working with the Grain (Second Edition)

Working with the Grain (Second Edition)

The Ferguson Dichotomy – Lucky or Genius?

The Ferguson Dichotomy - Lucky or Genius?

Our Improvement Toolbox - Flowcharts

Our Improvement Toolbox - Visual Management

Our Improvement Toolbox - Roles in Process Management

PMI is certified as an NMCL Provider for Automotive and Aerospace sectors

PMI is certified as an NMCL Provider for Automotive and Aerospace sectors

Our Improvement Toolbox - 5 Whys

Our Improvement Toolbox - Process Confirmation

Our Improvement Toolbox - Operational Definitions

Our Improvement Toolbox - 5Rs

Our Improvement Toolbox - 5S

Marie-Clare-Pederson

Six Sigma - what is it?

Lean tools enable change

Lean tools enable change

Link measures to the voice of your customer

Link measures to the voice of your customer

Control Chart Infographic – A short journey through the basics

Control Chart Infographic – A short journey through the basics

Measures – The Window to the Process World

Measures – The Window to the Process World

The Prizes and Perils of Designing Processes for your Customers

The Prizes and Perils of Designing Processes for your Customers

The importance of stakeholder engagement in process design

The importance of stakeholder engagement in process design

Tools and Models useful for Change

Tools and Models useful for Change