Success Stories

Driving results with continuous improvement

Imagine if everyone were involved in making your organisation better than it was yesterday, had a role in identifying opportunities to reduce your cost base, and improve your product or service delivery at the same time.

Every leader wants to harness the power of their organisation, and the motivation and imagination of their people. These attributes are at the heart of Continuous Improvement (CI), which, by definition, is much more than the delivery of projects.

The what and why of Continuous Improvement

What is Continuous Improvement?

Continuous Improvement is not just a method or a process, it is an outcome, and therefore it is:

A system – which includes customers, products, services, people, culture and processes
A state of transformation – where the organisation is constantly adapting and evolving based on data
The pursuit of identifying and satisfying ever-changing customer and stakeholder needs
A method of prospering in the long term

So we’re clear on what Continuous Improvement is, but why should we dedicate our time to it?

Developing capability for identifying, investigating, and resolving problems

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5 reasons to
continuously improve

Why should leaders dedicate their time to Continuous Improvement (CI)? Imagine the impact if everyone in your organisation contributed incremental improvements on a regular basis, realising hundreds or thousands of small improvements over the course of a year, delighting your customers.

Continuous Improvement (CI) requires leaders to be involved both in the planning and the execution. They also need to demonstrate CI habits and behaviours to ensure there that a robust state can exist and be maintained. So, why do you need Continuous Improvement?

1. There is more market competition that ever

Your customers’ expectations are adapting faster than ever before. What improvements can you make to meet, or even better, exceed their expectations of cost, quality, range, and timing?

Companies that actively look for ways to improve, evolve and diversify will invariably increase the value of their products and services, leading to more sophisticated and more economically competitive offerings.

Building capability from awareness through to Lean Six Sigma Master Black Belt is one way to start creating a culture of Continuous Improvement (CI).

2. Create unity of purpose

Where everyone understands and commits to your organisation’s purpose or aim, united by the same mindset.

3. To harness the power of your people

Having highly motivated and capable teams, who work together to proactively and relentlessly identify and realise opportunities for improvement, is a powerful resource.

4. To make your work, work

Instead of thinking of improvement as something to start with every new project, a formal and consistent approach to CI teaches people that the system is inherent to how your organisation operates. It isn’t something you add to how you work — it becomes how your work works, every day, everywhere, for everyone.

5. To increase morale and employee engagement

CI generates strongly positive energy, which carries with it a wonderful opportunity for your staff to grow their skill set to have a meaningful and rewarding impact on their jobs.