We’re a team of expert performance improvement consultants.  Since 1984 we’ve been helping organisations transform their performance through better processes and more engaged people.

We work around the world, across industries, in all functional areas and with every kind of performance challenge.

All things process, all things performance improvement, we work in partnership with you to transform your goals into results.

You can watch more videos from us on our YouTube channel.

our values

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Enable Client Success

Our #1 priority is to leave a legacy of success and capability wherever we go.

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Work with Integrity

We build friendly and professional relationships while enabling our people to have fulfilling careers.

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Provide Expertise

We provide expertise, method and rigour in accessible and flexible ways.

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Delight Our Customers

We work hard to delight our customers in new and exciting ways.

what we do


Our consulting team are expert practitioners, we roll our sleeves up and get stuck in alongside our customers to achieve unprecedented results.

Training & Development

Process and continuous improvement, performance excellence, lean, six sigma, change management, from complete beginner to master.

Digital Process Transformation

Enhance process performance through automation and digital insight apps to transform your customer experience.

Our leadership team

Performance Improvement Consultant & Manager Partner Profile Rich Seddon

Rich Seddon

Managing Partner

With a background in economics and corporate finance, Rich leads the strategic and commerical side of the business. Rich works in performance improvement programme design and benefit realisation. Rich's specialist areas are strategic leadership, rapid performance turnarounds and digital transformation.

Performance Improvement Consultant & Manager Partner Profile Susannah Clarke

Susannah Clarke

Managing Partner

Susannah is a specialist in the field of Executive and Performance Coaching and has worked extensively in the learning and development sector. She brings together more than 35 years' experience leading, managing and consulting across different organisations.

Performance Improvement Consultant & Manager Partner Profile Rebecca Seddon

Rebecca Seddon

Managing Partner

Rebecca has a background in Engineering and Management. Prior to joining PMI, Rebecca was the European Operations Director for General Electric Power Services, responsible for international teams working on power station service and creating new markets. She is also the CEO of the Nagajuna Trust, a registered charity for Tibetan orphans.

Performance Improvement Consultant & Chair Profile Jane Seddon

Jane Seddon


Jane works with senior executives and executive teams to achieve alignment and to develop robust transformation strategies. Jane has worked around the world helping executives to develop systemic leadership and achieve personal leadership transformation.

Performance Improvement Consultant & Manager Partner Profile Des Kelly

Des Kelly

Partner Consultant

Des has 25 years experience helping clients around the world to develop successful improvement strategies. He has led transformation programmes for some of the world's largest organisations.

our customers say it best

“PMI are a highly professional and well experienced team dedicated to helping their clients achieve success.”
Senior Director – Utilities Sector


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