We're PMI, the Performance Improvement Consultants.

We consult, we train, we coach and we develop.

Working around the world, across industries, in all functional areas and with every kind of performance challenge.

We’re a team of expert performance improvement consultants. Since 1984 we’ve been helping organisations transform their performance through better process and more engaged people.

All things process, all things performance improvement, we work in partnership with you to transform your goals into results.
Play Video

Enable Client Success

Our #1 priority is to leave a legacy of success and capability wherever we go.

Provide Expertise

We provide expertise, method and rigour in accessible and flexible ways.

Work with Integrity

We build friendly and professional relationships while enabling our people to have fulfilling careers.

Delight Our Customers

We work hard to delight our customers in new and exciting ways.

We consult, we train, we coach and we develop.

Working around the world, across industries, in all functional areas and with every kind of performance challenge.


Our consulting team are expert practitioners, we roll our sleeves up and get stuck in alongside our customers to achieve unprecedented results.

Training & Development

Process and continuous improvement, performance excellence, lean, six sigma, change management, from complete beginner to master.

Digital Process Transformation

Enhance process performance through automation and digital insight apps to transform your customer experience.


Rich Seddon

Managing Partner

With a background in Economics and Corporate Finance, Rich leaders the commerical operations side of the business. Rich works around the world with clients in the early stages of programme design and development. He is Six Sigma Black Belt training and has led and sponsored many business improvement projects.


Susannah Clarke

Managing Partner

Susannah is a specialist in the field of Executive and Performance Coaching and has worked extensively in the learning and development sector. As co-author of Implementing ISO9001:2015, she brings together more than 35 years' experience leading, managing and consulting across different organisations.


Rebecca Seddon

Managing Partner

Rebecca has a background in Engineering and Management. Prior to joining PMI, Rebecca was the European Operations Director for General Electric Power Services, responsible for international teams working on power station service and creating new markets. She is also the CEO of the Nagajuna Trust, a registered charity for Tibetan orphans.


Jane Seddon


Jane works with senior executives and executive teams to achieve alignment and to develop robust improvement strategies. Jane has a particular competence and experience helping executives to develop systemic leadership and achieve personal leadership transformation.


Des Kelly

Partner Consultant

Des has 25 years experience helping clients around the world to develop successful improvement strategies. He has led transformation programmes for some of the world's largest organisations.

“PMI are a highly professional and well experienced team dedicated to helping their clients achieve success.” 


Senior Director – Utilities Sector

Fields marked with * are required