The Future of Improvement – Learn More




Since 1984 we’ve been helping our clients transform their performance through better processes and more engaged people. We consult, coach and train in all areas of process and performance improvement. We’re also the parent company of Capella, the trailblazing Improvement Apprenticeship company.

Our #1 priority is delivering sustainable success and capability for you.

We work as your open, honest and constructively challenging partner giving you the benefit of our breadth of experience across industries and functions, with every kind of performance challenge.

Our Consultants are experienced practitioners, they’ve been where you are, and they can relate to your people and help them succeed.

We continuously invest in our methods, approach and content to bring you best-in-class process and performance improvement services.

You're in good company, we've worked with 1000's of clients in all sector and industries in over 70 countries and in 10 languages.

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Why we're passionate about what we do

We’re different; we’re a Principles based consultancy and training firm. Since 1984 we’ve been helping organisations transform their performance through better processes and more engaged people.

We help you solve significant challenges by understanding not just the processes in your business, but the interrelationships between them.

This goes beyond just strategic alignment, we leverage all your talent, resources and current improvement initiatives.

Why we're passionate about what we do

Grow & perform year on year

PMI understands the critical role that process improvement plays in driving performance improvement. We know you’re unique and that there is no one-size-fits solution to unlock your full potential. That’s why we provide consultancy services tailored to you, working closely to understand your specific needs and develop solutions that deliver.

Working in all functional areas, with all kinds of performance challenges, our consulting team are expert practitioners, with years of experience leading quality and improvement programmes.

The headline? Our consultancy services can help you achieve your goals and transform your performance.

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Grow & perform year on year

Flexible content that delivers

Our learning portfolio is the broadest in the industry and we have our own in-house development team who make customisation easy. All of our consulting and training programmes can be delivered on-site or virtually (or both!). We make it easy for you to experience improvement your way; in-class, virtual or on-demand, we’ve got all the bases covered to the best possible standards.

We operate the UK’s largest specialist public Lean Six Sigma training business through our LIVE virtual classroom portal, and at locations in London and Birmingham.

So whether you are looking for beginner or Master programmes, you’ll find our iterative and interactive method means your learning is both effective and enjoyable. But, you don’t need to take our word for it. Our accreditations, licenses and partners speak for themselves.

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Flexible content that delivers

Improvement Apprenticeships

We’re the parent company of Capella, the trailblazing Improvement Apprenticeship Specialist. Committed to providing you with the best learning opportunities. You can take advantage of world-class Lean Six Sigma, Improvement and Quality Apprenticeships with complete programme support from admin, management, and applications for your levy-funded apprenticeship programmes.

Our apprenticeships start at Level 3 (Improvement Technician) and go up to Level 6 (Improvement Leader), providing a program that caters to individuals at all stages of their career journey, from career starters to senior leaders.

Comprising the best improvement methodologies, including Lean, Six Sigma, Design for Six Sigma, Project Management, Change Management, and Leadership, the Improvement apprenticeship standards align with Lean Six Sigma Belts. They are designed to offer the essential skills, behaviours, and Continuous Improvement knowledge they need to thrive in today’s dynamic and competitive business environment. Successful learners earn two certifications on completion, their Apprenticeship certificate and the equivalent Lean Six Sigma Belt certification.

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Improvement Apprenticeships

Industry leading accreditations, certifications and partnerships

The Chartered Quality Institute (CQI)

We are proud partners of The Chartered Quality Institute (CQI).

With 18,000 members in 100 countries, the CQI champions organisational excellence and set professional standards for quality management. They’re the only body that can award Chartered Quality Professional Status.

British Quality Foundation (BQF)

We’re licensed to assess and certify to BQF Standards.

The vision and purpose of the BQF is to enable excellence in UK organisations. They’ve been defining the bodies of knowledge, enabling rigorous certification, and driving high standards for Lean Six Sigma Practitioners, since founding the BQF Academy in 2006.

Industry leading accreditations, certifications and partnerships

WMG – The University of Warwick

Our Certified Lean Six Sigma Green Belt is accredited by the University of Warwick.

WMG drives innovation in applied science, technology and engineering. An international leader in successfully creating a space for collaboration between academia and the private and public sectors, they champion lifelong learning, supporting the skills and knowledge that make a difference.

We’re ISO9001:2015 Certified

As an organisation, we’re ISO 9001:2015 certified so you can be confident that we put our own methods to work to drive continuous improvement.

ISO 9001 is an internationally recognised quality management standard. A requirement of the certification is an effective quality management system, in order to drive high-quality products and services for customers, consistently.

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Enabling lifelong learning

Your ongoing learning journey is supported by our ever-growing suite of thought-leadership content, and our comprehensive collection of eBooks, templates, and tools, all hosted on our Learning Management Portal.

You can benefit from ongoing support and interaction with our in-house experts through our PMI LIVE webinars, insight from professional practitioners with our Room for Improvement video series and the opportunity to learn from inspiring leaders with our Leading for Business Excellence podcast.

Our content is designed to help you drive success. We support each level from Lean Six Sigma training including Awareness, White Belt, Yellow Belt, Green Belt, Black Belt and Master Black Belt.

We’ve designed and curated 100s of resources available to you at the point of need, to inspire and empower you to tackle the challenges at hand.

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Enabling lifelong learning

On-demand at the point-of-need

We’re partnered with the world’s leading Content Hubs, Content Curators and Learning Experience Platforms to unlock the positive potential of millions of learners and drive the accessibility of our Continuous Improvement courses for organisations of all sizes.

Our on-demand content supports Lean Six Sigma training from Awareness, White Belt, Yellow Belt, Green Belt to Black Belt so you can take employee learning to the flow of work. With as little as 15 minutes a day, you can start to build a common language, stable processes and ultimately, a culture of Continuous Improvement.

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On-demand at the point-of-need

Our Core Values

Passionate About Success

Our #1 priority is to leave a legacy of success and capability wherever we go.

Innovate at Pace

We succeed when we PDSA, we keep things simple and we celebrate learning.

Pride in What We Do

We work hard to delight our customers and feel great about what we achieve.

Work with Integrity

Our clients trust us to do the right thing. As colleagues, we work with respect and trust.

Meet our leadership team

Partner - CEO
Rich Seddon
Partner - CEO
Managing Partner
Susannah Clarke
Managing Partner
Managing Partner
Kate Smith
Managing Partner
Managing Partner
Rebecca Seddon
Managing Partner
Partner Consultant
Des Kelly
Partner Consultant

Join our LinkedIn Network

Keep up to date with all the latest performance improvement resources to inform and inspire as you continue to grow.

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