Dom passionately believes that customer-centricity is key to process improvement. Watch now for his advice on how to kick start change.
Listen as Burger King UK’s Chief Marketing Officer talks about driving customer-focused performance improvement without stifling creativity.
Improving Through the Voice of the Customer: a recording of our webinar Do you collect Voice of the Customer (VoC) feedback? And do you apply
Gemba Walks – Going To See In A Virtual World: a recording of our webinar In an increasingly virtual world, there is still a critical
Big Data To Power Improvement: a recording of our webinar Big Data; often discussed, rarely comprehended. Yet it offers huge opportunities for improvement. It’s time
Data Collection Techniques: a recording of our webinar “In God we trust, all others bring data” – Dr W. Edwards Deming Data is everywhere –
Choosing the Right Metrics and Measures: a recording of our webinar We encourage all our clients to ensure that their improvement activities are meaningful, manageable
How to Tell Effective Stories Using Graphs in a Virtual Environment: a recording of our webinar They say a picture is worth a thousand words,
Customer and Stakeholder Requirements: a recording of our webinar If you missed our webinar on Customer and Stakeholder Requirements you can now watch the recording.