Justin’s initial scepticism about Continuous Improvement methodology was replaced with an infectious enthusiasm which quickly spread across the whole team, as tangible results began to reveal themselves early in his first project.
Stakeholder engagement is critical to the success of improvement activities. Join us as our panel of experienced leaders share their insights and what steps you can take to enhance your own practice.
The collection and interpretation of representative stakeholder requirements is a key enabler of success when redesigning processes. It is, of course, perfectly (and all too frequently) possible to redesign a process without taking into account stakeholder requirements but to do so presents a risk that is, with a little effort and structure, avoidable.
With a career spanning the world of big consulting, high growth tech start-ups, and the charitable sector, Jon shares his first-hand experience of performance excellence and the lessons he’s learned along the way.
What makes a successful team huddle? The PMI Operations Team demonstrate how you can benefit, as they present their Weekly Performance Huddle.
Watch now for Will’s take on the Continuous Improvement mantra, “If you can’t measure it, you can’t improve it” and how to find the data to start making your work, work.
Listen now to hear Suraj talk about the moral responsibilities of the banking industry, what Capital One are doing to support customers to succeed with credit, and who inspired Suraj to understand and carry forward the importance of attending to diversity, inclusion and belonging.
Transform Your Operations, Incrementally Not everyone suits, or is ready for, a major project approach to transformation. If you’re keen to radically improve your performance
Success in hospitality requires more than great food. Award-winning restaurateur Daniel Crump tells his story of learning to be excellent.
Dom passionately believes that customer-centricity is key to process improvement. Watch now for his advice on how to kick start change.
