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Process Management for Managers

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OVERVIEW

Achieve great results for you, your team and your customers!

This is a 2 x 3-day course that captures the best continuous improvement methodologies to transform how you manage and continuously improve your work through your people and their approach to their processes.

To be a successful manager you need to manage business processes; manage continuous improvement of the work that is performed; deliver products and services that meet your customer needs, and contribute towards the ongoing development of a customer focused organisation – this course shows you how to do you do all this.

Course content

  • Learning about the foundations of process management such behaviours for successful continuous improvement and standardisation principles
  • Defining a Process – looking at flowcharts, team and facilitation skills, understanding the voice of the customer
  • Measure & Standardisation – managing competency, risk assessment and mistake proofing, managing the workspace
  • Measuring Process – managing by data, displaying and analysing data (including control charts)
  • Maintaining Performance – visual management systems, soft skills to manage change, understanding process performance
  • Managing Continual Improvement – identifying waste in a process, structured problem solving, management processes for effective continuous improvement

What's Included?

In-House Training

£ Contact Us For bespoke pricing
  • 6 Days of training in 2 modules
  • Access to supporting course materials
  • Customise the course just for you!

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Book a PMI Lean Six Sigma Green Belt, Black Belt or Master Black Belt public training course and we’ll send you an Apple iPad to use in the live virtual classroom which is then yours to keep!

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