The Future of Improvement – Learn More

Your Training Provider

Who you can contact

Kate Smith is Capella’s Designated Safeguarding Lead (DSL), and Claire Hughes is Capella’s Deputy Designated Safeguarding Lead (DDSL): If you feel unsafe, bullied or have radicalisation concerns, please contact Kate, or in her absence Claire, by phone or email.

Managing Partner and DSL

Kate Smith –

Quality & Commercial Director and DDSL

Claire Hughes –

Operations Director

Amrik Gill –

Mental Health and Wellbeing Champions

Becky Grainger –
Mark Wood –

Delegate Support Specialist

Alex Russell –

Please see your joining instructions for the contact details of your trainer and programme manager

Your Training Provider- image - 2

Our Roles and Responsibilities

Capella Associates – your training provider:

  • Responsible for course delivery and day-to-day student support and guidance.
  • Duty of care to all learners in accordance with Government statutory legislation including provision of information, training and support relating to:
    • Health and Safety
    • Confidentiality
    • Equality and Diversity
    • Prevent and British Values
    • Online Safety – Guidance
    • Bullying/Harassment
  • Fully meet all of the requirements of the Education and Skills Funding Agency and the Ofsted Inspection Framework

Education and Skills Funding Agency (ESFA) – your funding provider (funded programs only)

  • Process funding once learner enrolment paperwork completed
  • Monitoring course delivery by Capella Associates Ltd to ensure funding compliance
  • Students may have access to any funding provider student services such as
  • Learning Resource Centres or Careers Advice.


Assessment Organisation – As advised by Capella Associates Ltd – (Apprenticeship Programmes only)

  • Complete the End Point Assessment
  • Award qualification certificates.

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