Working with the Grain (Second Edition)

Working with the Grain; Uncommon sense for leaders is written by Jan Gillett and Jane Seddon whose years of experience has shaped this edition of the book which defines and proposes improvement and transformation approaches. This indispensable guide for managers explains how leaders can transform their organisations to become more efficient and provide a better service to their customers.

"This second edition is a complete and comprehensive revision following feedback from readers and practitioners. In this edition we have been able to synthesize our key principles and methodologies used to guide those who wish to take leadership of change."
Jan Gillett
Deputy Chairman