Business improvement and trust
Anyone who has ever been involved in improvement will recognise the need for trust. It is an essential ingredient to generate productive employees and engaged stakeholders. A productive employee is someone that feels safe, safe enough to experiment and challenge, which is exactly what is required in all working environments, it’s also imperative for the improvement professional focused on step change improvement and innovation. An engaged stakeholder will provide valuable support to enable results through change, improvement, and transformation.
When working with people to change their thinking and/or the work they do, from where they are now (current position) to where they need to be in the future (desired outcomes), it is the bottom part of the Gibb model, how those people feel about it, which has the most influence over the success of the quality initiative, change or improvement.
Trust has a close partner in the form of respect, they are two sides of the same coin. When these go hand in hand, respect shifts from being a behaviour to becoming a deeper feeling.