How confident are you that the processes you rely on can delight your customers?
Capability studies will provide the answer by revealing whether your processes are delivering what your customers truly want or simply what they’re willing to tolerate. Join PMI Director Consultant Warren Knight as he shares the principles, practices, and real-world insights that will empower your teams to move beyond “good enough” and consistently deliver excellence.
Drive sustainable performance gains with our suite of Lean Six Sigma certifications.
What capability studies are and the difference between targets and acceptable limits.
A shift in understanding quality from merely meeting specifications to achieving customer satisfaction.
Examples illustrating misunderstandings of customer expectations in service delivery.
Practical advice on conducting effective capability studies.
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We know that to develop and sustain a strong continuous improvement culture, you must enable employees at all levels of the organisation to be involved in improvement initiatives.
This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.
Explore TrainingGEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.
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