See for yourself how a process is operated by going to Gemba – ‘the real place’ where the work happens.
PMI Director Consultant Dennis Crommentuijn-Marsh has certified scores of Lean Six Sigma projects and can easily recognise those which started with a Gemba Walk. To the improvement practitioner, it’s a positive enquiry to learn from the experts that run the process, but how do you handle the concerns of Process Operators who may fear repercussions or ulterior motives?
Find the answer to this and many other tips and tricks for getting the most from your Gemba walk in this episode of Uncommon Sense.
Join Susannah and Dennis in the studio as they discuss Understanding the Voice of The Customer. You’ll hear about:
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We know that to develop and sustain a strong continuous improvement culture, you must enable employees at all levels of the organisation to be involved in improvement initiatives.
This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.
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