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Going to Gemba

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About this Podcast Episode

See for yourself how a process is operated by going to Gemba – ‘the real place’ where the work happens.

PMI Director Consultant Dennis Crommentuijn-Marsh has certified scores of Lean Six Sigma projects and can easily recognise those which started with a Gemba Walk. To the improvement practitioner, it’s a positive enquiry to learn from the experts that run the process, but how do you handle the concerns of Process Operators who may fear repercussions or ulterior motives?

Find the answer to this and many other tips and tricks for getting the most from your Gemba walk in this episode of Uncommon Sense.

Watch the Vodcast

Join Susannah and Dennis in the studio as they discuss Understanding the Voice of The Customer. You’ll hear about:

  • Importance of gemba walks in gaining insights and improving business processes
  • Difference in project quality when Gemba walks are conducted properly
  • Tips for embarking on a Gemba walk
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