Avoid wasting time on ineffective improvement strategies by using scatter diagrams to visually prove or disprove your theories.
PMI Senior Consultant Damion Albinson delves into the fascinating world of this underappreciated improvement tool to reveal why it’s invaluable for investigating variations in output. But beware – he also warns not to extrapolate beyond the data and stresses the importance of having enough samples.
Join Susannah and Damion in the studio as they discuss Understanding the Voice of The Customer. You’ll hear about:
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We know that to develop and sustain a strong continuous improvement culture, you must enable employees at all levels of the organisation to be involved in improvement initiatives.
This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.Explore Training
If this is the question, what is the best graph to provide an answer? How to tell effective stories using…Discover
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