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Encouraging Divergent Thinking with Cause and Effect

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About this Podcast Episode

Do you need to identify potential causes of an undesirable effect or problem?  Then you’re in luck because in this episode of PMI’s Uncommon Sense podcast, PMI Senior Consultant Damion Albinson talks about the Cause and Effect Diagram.

To really get to the bottom of a problem it’s crucial to avoid jumping straight to solution mode, Damion warns us.  Instead, focus on divergent thinking to generate a broad range of potential causes, before using PDSA to validate the most likely.  Listen now for some great tips on how to get the most from this powerful tool.

Watch the Vodcast

Join Susannah and Damion in the studio as they discuss encouraging divergent thinking with cause and effect. You’ll hear about:

  • Common mistakes teams make when using the cause and effect tool
  • Next steps after creating a cause and effect diagram
  • Importance of validation in the process of uncovering true root causes
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