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Knowing Your Internal Customer

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About this Podcast Episode

All business improvement is geared around doing a better job for your end customer. But in reality, so much of what you work on isn’t directly affecting them, so it’s just as important to know your internal customer.

In this episode, PMI Senior Consultant Damion Albinson talks about techniques for recognising who your internal customers are, and offers some great advice on how to understand their requirements.

Watch the Vodcast

Join Susannah and Damion in the studio as they discuss Knowing Your Internal Customer. You’ll hear about:

  • Concept of internal customers and their requirements
  • Identifying internal customers and their roles within a process
  • Using integrated flowcharts to map out process steps and customer-supplier handoffs
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