All business improvement is geared around doing a better job for your end customer. But in reality, so much of what you work on isn’t directly affecting them, so it’s just as important to know your internal customer.
In this episode, PMI Senior Consultant Damion Albinson talks about techniques for recognising who your internal customers are, and offers some great advice on how to understand their requirements.
Join Susannah and Damion in the studio as they discuss Knowing Your Internal Customer. You’ll hear about:
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We know that to develop and sustain a strong continuous improvement culture, you must enable employees at all levels of the organisation to be involved in improvement initiatives.
This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.
Explore TrainingGEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.
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