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The Process Mapping Approach

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About this Podcast Episode

It’s the number one tool for understanding how your work works. And the great news – it can generate success in any organisation, across any sector.

Join PMI Director Consultant Barry Byrne as he draws on his extensive experience of helping clients to improve their operations, to talk to you about the value of Process Mapping. The real win with this tool, he tells us, is the body of knowledge and understanding that’s brought together to create a clear picture, shared by everyone who works in the process, of how the work as it stands today is carried out.

Listen out for Barry’s advice on how to make Process Mapping a collaborative event, building rapport, trust, and honesty to make a shift change improvement in how the work works tomorrow.

Watch the Vodcast

Join Susannah and Barry in the studio as they discuss The Process Mapping Approach. You’ll hear about:

  • The importance of flowcharting as a visualisation tool for understanding and improving processes
  • Engaging with the core operators of the process
  • Methods of gathering customer feedback
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This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.

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