Stakeholder engagement is critical to the success of improvement activities, yet its importance is often overlooked.
In response to your Voice of the Customer feedback, we’re delighted to have assembled a panel of experienced leaders to discuss the topic in detail.
We explore why it is so important, and what steps you can take to enhance your own practice, as our panel share their insights, including:
Rich Seddon, Managing Partner at PMI
Rich is an astute change leader, experienced in delivering improvements in productivity, financial performance, quality, and customer satisfaction. He is an excellent and engaging communicator, experienced in motivating others to excel, and achieve results they never thought possible.
Michél Patterson, Senior Executive
With 30 years of multi-industry experience in transforming global organisations to attain new profit levels, save millions of dollars, and significantly enhance customer experience, Michél thrives on providing a positive source of caring AND challenge, helping others achieve more than they imagined possible.
Allan Fairbairn, Director of Delivery and Business Excellence at Helios Towers.Â
Allan is an accomplished, highly respected, and commercially astute Six Sigma Black Belt, Chartered Engineer, and Fellow of the Institute of Engineering and Technology Executive. He is experienced in providing strategic, financial, and operational leadership to global organisations operating in the Power Supply sectors throughout the last 15+ years.
Barry Byrne, Director Consultant at PMI
Barry has led client interventions for PMI on a global scale and brings extensive experience of engaging with stakeholders to facilitate improvement initiatives and implement innovative solutions to complex business system problems.
If you have any questions about this topic, you can reach the PMI team at: team@pmi.co.uk.
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Stakeholder engagement is critical to the success of improvement activities. Here are our top tips for effective stakeholder engagement.
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