Stop chasing symptoms and start driving sustainable performance gains.
PMI Director Consultant Warren Knight shares how SPC Charts can unlock powerful insights into any metric, whether it’s sales conversion rates, recruitment timelines, or customer response times. This versatile tool goes beyond short-term results, revealing long-term trends that help distinguish normal variation from real performance issues.
With Warren’s personal insights, practical tips, and real-world examples, this conversation showcases how understanding variation leads to smarter decisions, prevents reactive management, and drives meaningful process improvements.
Drive sustainable performance gains with our suite of Lean Six Sigma certifications.
Why recognising variation in performance metrics is key to informed business decisions.
The differences between common and special cause variations and their unique responses.
How control charts reveal insights, such as trends in conversion rates.
How control charts forecast long-term performance, moving beyond short-term data.
Practical advice for systematic and reliable data collection.
The importance of plotting control charts in real-time for timely insights.
Explore More Uncommon Sense Episodes
Keep up to date with all the latest tools by subscribing to PMI’s Uncommon Sense Podcast on your favourite Podcast app; here are some quick links:
We know that to develop and sustain a strong continuous improvement culture, you must enable employees at all levels of the organisation to be involved in improvement initiatives.
This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.
Explore TrainingGEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.
Listen Now
Copyright © Process Management International Ltd 1998 - 2026
