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Podcast: Set the Direction and Do Brilliant Things

About this Podcast Episode: Set the Direction and Do Brilliant Things, with Karen Leftley, President of the BQF

With an infectious enthusiasm for business excellence, Karen Leftley brings a wealth of knowledge and experience to the role of President of the British Quality Foundation. Under her leadership, every aspect of the much-valued membership organisation has been revamped, including a complete reimagining of the annual BQF UK Excellence Awards, with this year’s sold-out event taking place on 5th October 2023.

Join us for a fast-paced conversation covering all things change and transformation, including the importance of setting a clear direction, empowering people to experiment and learn, and showcasing brilliant achievements.

The Importance of Investing in your Network

You’ll hear in this Leading for Business Excellence that Karen emphasised that networking should not be a one-way conversation, but rather a two-way conversation where individuals think about how they can give back to their network. It’s interesting to hear Karen’s take on respecting different methodologies and allowing organisations to come to the table with their own stories and the role that the BQF plays in facilitating a wide range of relationships.

"It’s all about sharing learning, and sharing the things that don’t work as much as the things that do."

Making it Stick

There’s no single way to build an improvement culture, Karen tells us, as she shares a whole range of things leaders can do to make change stick.

Chasing after the ball​

Is everyone in your organisation playing in position? Effective and efficient problem solving begins with identifying the team members with the right skills and empowering them to be successful.

Watch the Vodcast

Join PMI’s Susannah Clarke in the studio with Karen Leftley, President of the BQF, as they talk all things Continuous Improvement. You’ll hear them discuss:

  • The importance of setting a clear direction and creating a culture of continuous improvement
  • Empowering teams to solve problems
  • Qualities of a great leader: enabling growth and learning, listening, and providing support


Explore More Leading for Business Excellence Episodes

A different kettle of fish

The BQF is all about connecting people, and together with its members, it has been on an exciting journey to launch a whole host of new initiatives and completely reimagine the annual Excellence Awards process.  Join Karen as she talks about the evolution of the BQF.


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