Room for Improvement: Will Gooding, OVO Energy

If you can’t measure it, you can’t improve it

Joining us in this episode of Room for Improvement is Will Gooding, Chapter Practice Lead at one of the largest energy suppliers in the UK, OVO Energy.

Will’s enthusiasm for Continuous Improvement is contagious.  He talks with great energy as he describes unifying teams, creating a safe environment for understanding pain points, identifying opportunities for improvement, and most importantly delivering the best outcomes for customers.

Watch now for his take on the Continuous Improvement mantra, “If you can’t measure it, you can’t improve it” and how to find the data you need to start making your work, work.