Room for Improvement - Episode #11: Will Gooding, OVO Energy
Joining us in this episode of Room for Improvement is Will Gooding, Chapter Practice Lead at one of the largest energy suppliers in the UK, OVO Energy.
If you can't measure it, you can't improve it
Will’s enthusiasm for Continuous Improvement is contagious. He talks with great energy as he describes unifying teams, creating a safe environment for understanding pain points, identifying opportunities for improvement, and most importantly delivering the best outcomes for customers.
Watch now for his take on the Continuous Improvement mantra, “If you can’t measure it, you can’t improve it” and how to find the data you need to start making your work, work.
Listen to more insights on how to deliver the best outcomes for customers
More resources that may interest you
Find out how to choose the vital few measures that paint a clear and honest picture of your process performance.
Achieve customer satisfaction by identifying and measuring the processes that are designed to meet their requirements.
When was the last time your organisation stepped back and observed your business from the customer’s point of view?
Watch now: Using the Kano Model to Listen to your Customer video
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