Episode Highlights
- Rethinking Resistance to Change (05:57)
Challenging the idea that resistance should be eliminated, seeing it instead as a natural emotional response that leaders need to understand rather than fight.
- The Hidden “Games” People Play (16:02)
Introducing the unconscious behavioural “games” people use to avoid change, highlighting patterns like Yes But and Not Now that quietly derail progress.
- Spotting the Signals of Real Resistance (24:08)
Exploring how resistance often shows up through mismatches between words, tone and body language, helping leaders detect what’s really going on beneath the surface.
- The Bias That Drives Most Change Struggles (36:23)
Uncovering how loss aversion shapes people’s reactions to change, pulling their attention to what they might lose rather than the benefits they could gain.
- Three Fundamentals for Shifting Mindsets (38:45)
Outlining three principles for improving engagement: stopping the push for benefits, treating concerns as allies, and reframing losses into opportunities.
- Handling the Yes But and Other Overt Games (44:04)
Showing how to respond to active resistance using supportive questioning, challenge and reframing to move conversations forward.
- Unzipping the Silent Resistor (45:35)
Sharing ways to draw out concerns from people who stay quiet but resist internally, using trust building and reflective prompts to open up the conversation.
