Are sales up this month? Have we produced more product this week than last week? Did we exceed our KPIs? Understanding how we’re performing against targets is a fundamental measure and is often reported using visual signals – green for ‘we’re doing great’, red for ‘we have a problem’.
But what this system doesn’t tell us is how our performance is varying over time. Join PMI Director Consultant Warren Knight, as he talks about common cause variation, and how responding to every signal can lead to increased inconsistency and frustration in your processes.
Let us help you make a difference with our performance improvement consultancy services.
Common challenges organisations face when reviewing process performance.
Why tracking variation over time is key to meaningful process improvement.
How focusing on averages can obscure the true impact on customer experience.
How poor data practices undermine process effectiveness and team morale.
A real-world example showing the dangers of overreacting to short-term process dips.
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We know that to develop and sustain a strong continuous improvement culture, you must enable employees at all levels of the organisation to be involved in improvement initiatives.
This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.
Explore TrainingGEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.
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