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Navigating Process Management Roles

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About This Podcast Episode

Successful process management requires a shift in mindset where everyone is empowered to think of their organisation as a collection of interconnected processes rather than isolated departments or functions. By embracing this process thinking approach and clearly defining process management roles, you can achieve greater efficiency, better customer satisfaction, and ultimately, improved performance.

Join PMI Senior Consultant Damion Albinson as he talks about the concept of process thinking and the responsibilities of System Owners, Process Owners, Process Managers, and Process Operators in delivering improvement. Remember, the journey to excellence is continuous and starts with a single step – adopting a process-oriented mindset.

 

Episode Highlights

  • The concept of process thinking (01:33)
  • The role of the System Owner (03:55)
  • The role of the Process Owner (04:56)
  • The role of the Process Manager (07:06) 
  • The role of the Process Operator (09:50)

Watch the Vodcast

Join Damion and Susannah in the studio as they discuss Navigating Process Management Roles.  You’ll hear about:

  • Concept of process thinking
  • Managing business processes
  • Responsibilities of System Owners, Process Owners, Process Managers, and Process Operators
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