Successful process management requires a shift in mindset where everyone is empowered to think of their organisation as a collection of interconnected processes rather than isolated departments or functions. By embracing this process thinking approach and clearly defining process management roles, you can achieve greater efficiency, better customer satisfaction, and ultimately, improved performance.
Join PMI Senior Consultant Damion Albinson as he talks about the concept of process thinking and the responsibilities of System Owners, Process Owners, Process Managers, and Process Operators in delivering improvement. Remember, the journey to excellence is continuous and starts with a single step – adopting a process-oriented mindset.
Join Damion and Susannah in the studio as they discuss Navigating Process Management Roles. You’ll hear about:
Keep up to date with all the latest tools by subscribing to PMI’s Uncommon Sense Podcast on your favourite Podcast app; here are some quick links:
We know that to develop and sustain a strong continuous improvement culture, you must enable employees at all levels of the organisation to be involved in improvement initiatives.
This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.Explore Training
Keep up to date with all the latest performance improvement resources to inform and inspire as you continue to grow.Follow PMI on LinkedIn