Manufacturing vs Service Process Improvement: On-Demand Webinar

One size doesn’t fit all?

Lines are often drawn between different types of Process Improvement on functional grounds. Many manufacturing and service process improvement programmes have separate approaches and toolsets, even separate teams. But are we seeing something that’s not really there? Are we suboptimising our improvement systems, or is the difference real and valid?

Join Damion Albinson and Susannah Clarke as they explore:

  • Service vs manufacturing
  • The similarities
  • Some limitations
  • Differences across internal functions
  • Revisiting the foundations


More questions about manufacturing and service process improvement?  We’d love to help.
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Video Highlights
  • Definition of Manufacturing and Service (02:28)
  • Similarities in Improvement Approaches (07:50)
  • Segregation of Improvement Approaches (13:27)
  • Examples of Limitations (20:07)
  • Approaching improvement in service organisations (27:21)
  • Tools for improvement (28:18)
  • Leadership’s role in improvement (33:48)
  • Top-down vs. bottom-up approach (37:12)
  • Summary: Manufacturing vs Service Improvement (44:42)

Putting Improvement Approaches into Boxes

Have the origins of Lean, Six Sigma, and Agile contributed to the restriction of their use across sectors?

Aligning Functions to Deliver Business Objectives

Can different organisational functions utilise contrasting improvement approaches to drive toward a common goal?

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