Are you ready to navigate the changing landscape of transformation where AI is more than a buzzword?
Hayley Glasby-Ringham, Associate Partner at KPMG, shares practical insights from the frontline of large-scale change. Hayley explains how AI is reshaping the way organisations approach transformation, and why technology alone won’t deliver success.
This episode focuses on the human factors that often get overlooked: leadership behaviours, building trust, and creating conditions where change lasts beyond the initial hype. Hayley highlights the role of leadership in sustaining momentum, common pitfalls that derail progress, and the importance of clear communication and alignment in complex environments.
Whether you’re leading digital change, embedding new ways of working, or striving to keep improvement alive, this conversation offers grounded, practical wisdom from a leader who understands the balance between technology and people.
Listen now to sharpen your transformation approach and lead change that lasts.
"When you go through major change, it’s uncomfortable. So how do you make people feel comfortable with being uncomfortable? When you’re dramatically changing what someone does on a daily basis, you have to really think about that."
Ready to master performance improvement in an AI-driven world? The Goals to Results conference is your chance to learn from experts and peers tackling the very challenges Hayley discusses.
Explore Goals to Results ConferenceJoin PMI’s Susannah Clarke in the studio with Hayley as they talk about how Leading Transformation in the Age of AI. You’ll hear them discuss:
Keep up to date with all the latest tools by subscribing to PMI’s Leading for Business Excellence on your favourite Podcast app, here are some quick links:
GEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.
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