Leading for Business Excellence Podcast

Episode #4: Making Change Happen with Joanne Humble, Global Head of Business Process Improvement at Catalent Pharma Solutions

In this month’s episode, we’re joined by Joanne Humble, Global Head of Business Improvement at Catalent Pharma Solutions.

Joanne is an expert in change, having worked in the pharma industry in a range of improvement and transformation roles. 

She shares her practical experience of making change happen, engaging people in the process of change and developing sustainable programmes.  Listen out for her insights and advice on the importance of the role of leadership in providing the mandate for improvement, and the need for a systemic approach.


Our Leading for Business Excellence podcast brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors.  Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.

How do you become an expert in change?

If you’re inspired by the stories Joanne tells about her experiences at the start of her career and would like to know more about the practical tools she used, take a look at the resources below, or find more by exploring our Knowledge Hub.

More resources that might interest you:

Join Damion Albinson as he talks about two key tools that can support you with the challenge of understanding the performance of your key processes and detecting issues before they become problems.

Watch now: Learning to See using Visual Management and Process Confirmation

Take a look at our visual introduction to the basics of control charts.  A great way to introduce the tool to your teams!

View now: The Control Chart – a short journey through the basics infographic

 At its heart, 5S is a thinking system, not just a set of physical tools.  Join Damion Albinson as he talks about the psychology of 5S and how you can unlock the potential of this method.

Watch now: The Psychology of 5S

Start your journey today by joining us for free on the PMI Friday Webinar series.  Covering a range of exciting topics and led by our in-house experts, they are the ideal way to reflect, learn and thrive.

You can register for our upcoming webinars here:

Agile Improvement
- Myth or Magic?

Free Webinar
26 Nov 15:00 UK TIME
  • Join Sean Buckland as he busts the myths and explores the magic of Agile improvement, covering:
  • Does Agile project management apply to process improvement projects too?
  • Is Agile project management just PDSA in a fancy costume?
  • What magic tricks does Agile help us pull off in improvement projects?
this week

PDSA your Work, your Project, your Programme

Free Webinar
03 DEC 15:00 UK TIME
  • Join Des Kelly as he speaks about how to get the most out of this essential approach to the cycle of continual learning and improvement, covering:
  • The method
  • The thinking
  • The application

Why Toyota Consultants Struggle to Implement Change Outside Toyota

Free Webinar
10 DEC 15:00 UK TIME
  • Join Sean Buckland as he explores the challenges of implementing Lean, covering:
  • Lean in a Lean culture vs Lean in a standard management culture
  • Some of the key breaks and barriers unwittingly placed on Lean efforts
  • An intro into evaluating your culture through its values, and using this to help lever cultural change

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