In episode 2 of our Leading For Business Excellence podcast, we’re joined by Burger King UK‘s Chief Marketing Officer, Katie Evans as she talks about her experience of driving customer-focused Performance Improvement.
Listen out for her take on putting the customer front and centre, working in partnership with the supply chain to achieve better results and engaging stakeholders in transformative change.
Learn how agile processes have enabled Katie to lead a team successfully and consistently without stifling creativity.
Listen to Estelle’s fascinating stories about rising to business challenges, from how an untimely bout of chicken pox at university set her on a path to the quality career she has excelled in and the range of challenges she has applied business excellence tools and methodology to.
In this month’s episode, we’re joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader. David talks about the importance of creating teams that will challenge you as a leader.
Our Leading for Business Excellence podcast brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.
Listen to Estelle’s fascinating stories about the challenges she has applied business excellence tools and methodology to.
In this blog, Dennis Crommentuijn Marsh writes about achieving customer satisfaction by identifying and measuring the processes that are designed to meet their requirements.
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