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PMI

Leading for Business Excellence Podcast

Learning to be Excellent – from Mum’s Garage to a Michelin Favourite
with Daniel Crump, Proprietor of The Greyhound Pub & Dining

Success in hospitality requires much more than great food alone.  Teamwork, flow, individual roles, and clear process ownership are each critical to delivering an outstanding customer experience.

In the latest edition of our Leading for Business Excellence Podcast, we talk to award-winning restaurateur Daniel Crump of The Greyhound Pub and Dining, as he shares his journey from setting up a restaurant in his mother’s garage at the age of 14, to working with renowned chef Gordon Ramsay, and eventually opening his own business.

Listen now to hear Dan’s story, including how he is leading the way with the Greyhound Hospitality Programme, introducing young people to the hospitality industry and promoting his passion for a culture of process excellence.

More ways to listen to “Learning to be Excellent – from Mum’s Garage to a Michelin Favourite”

Inspired by Daniel's experiences?  More resources that might interest you:

Managing Partner, Susannah Clarke recently visited a new local car wash and witnessed first-hand how an otherwise excellent service was being compromised by a lack of ‘flow’.

Read now:  Creating Flow at the Car Wash blog

Here’s a helpful reminder of what the key roles in process improvement and management involve.

View now:  Key Roles in Process Improvement and Management infographic

Listen to Michael talk about a culture of continuous improvement and how it makes a difference to both business performance and how people feel.

Watch now:  Room for Improvement with Michael Bjorn Andersen video

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