Success in hospitality requires much more than great food alone. Teamwork, flow, individual roles, and clear process ownership are each critical to delivering an outstanding customer experience.
In the latest edition of our Leading for Business Excellence Podcast, we talk to award-winning restaurateur Daniel Crump of The Greyhound Pub and Dining, as he shares his journey from setting up a restaurant in his mother’s garage at the age of 14, to working with renowned chef Gordon Ramsay, and eventually opening his own business.
Listen now to hear Dan’s story, including how he is leading the way with the Greyhound Hospitality Programme, introducing young people to the hospitality industry and promoting his passion for a culture of process excellence.
In this episode, hear Claire talk candidly about her approach to establishing a turnaround strategy, and how, a month after its launch the pandemic hit and the organisation faced the challenge of adapting the strategy to adjust to the new environment.
Managing Partner, Susannah Clarke recently visited a new local car wash and witnessed first-hand how an otherwise excellent service was being compromised by a lack of ‘flow’.
Listen to Michael talk about a culture of continuous improvement and how it makes a difference to both business performance and how people feel.
Like it? Share it!