Most of us readily understand that the daily work our people do, for example in call centres, in finance, on the shop floor, in-store and so on, is made up of a series of processes and each process has agreed steps.  But what about leaders and leadership?  Can their work be defined as a process?  Of course, the answer is ‘Yes!’.

If you missed our webinar on Leader’s Standard Work you can now watch the recording. Damion Albinson talks about how this contributes to a culture and system for continuous improvement, covering what Leader’s Standard Work is, why it is important, and establishing the routines.