Most of us readily understand that the daily work our people do – in call centres, in finance, on the shop floor, in-store, and so on – is made up of a series of processes, and each process has agreed steps. But what about leaders and leadership? Can their work be defined as a process?
Of course, the answer is ‘Yes!’. Join Damion Albinson as he talks about how this contributes to a culture and system for continuous improvement, covering:
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