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In The Footsteps of Customers: On-Demand Webinar

Understanding the customer experience you provide

Many of us think we understand what we’re like to do business with.  But do we really know what it’s like to be our own customer, and what opportunities for improvement exist that may be hidden from us?

Our panel of experts each have unique perspectives, experiences, and insights to share on how you can make a difference to the customer journey you provide.

Join Rich SeddonMarie-Clare PedersenStephen HillSuraj Patel, and Nikki Rogers, as we discuss:

  • Understanding your customers’ journeys
  • Tools, methods, and approaches
  • Managing competing priorities
  • The gains from getting it right


More questions about understanding the customer experience you provide?
We’d love to help.


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Next time, why not ask your questions in real time and join us on our PMI LIVE webinar?

Register now to take part in our LIVE and interactive sessions, featuring discussion panels with experienced practitioners, polls, chat, and Q&As, and virtual whiteboards with interactive exercises, to name but a few of the features that make the PMI LIVE webinar series unique.

Reflect. Learn. Thrive. Free interactive webinars led by our in-house experts.
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