Do you collect Voice of the Customer (VoC) feedback? And do you apply that Voice of the Customer data to improve your customer experience? Companies that improve their processes through the Voice of the Customer insights they gain retain 55% more of their client base, according to a recent survey.
In this 45 minute webinar, Damion explains how improving through the Voice of the Customer gives you the competitive edge.
Acting on the Opportunities and Improving Through the Voice of the Customer
Attracting and retaining customers is key to thriving in today’s competitive environment – and this means that we need to tune in to the voice of our customers to recognise and act upon the opportunities for improvement.
Damion Albinson spoke about this business imperative: Improving Through the Voice of the Customer, covering:
• Listening to the Voice of the Customer
• Leveraging the Voice of the Customer for competitive advantage
• Recognising the opportunities for improvement
Questions about Improving Through the Voice of the Customer?
You can reach the Team at email@example.com. Next time, why not ask your questions in real-time and join our next PMI Friday Webinar LIVE. You can register for our upcoming webinars:
In this blog, Dennis Crommentuijn Marsh writes about achieving customer satisfaction by identifying and measuring the processes that are designed to meet their requirements.
Marie-Clare Pedersen speaks about how understanding your customer and stakeholder requirements can help you build a resilient organisation.
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