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Improving Through the Voice of the Customer: On-Demand Webinar

Acting on the opportunities and improving through the Voice of the Customer

Do you collect Voice of the Customer feedback?  And do you apply that Voice of the Customer data to improve your customer experience?  Companies that improve their processes through the Voice of the Customer insights retain 55% more of their client base, according to a recent survey.

Attracting and retaining customers is key to thriving in today’s competitive environment – and this means that we need to tune in to the voice of our customers to recognise and act upon the opportunities for improvement.

Join PMI Senior Consultant Damion Albinson as he speaks about this business imperative and how improving through the Voice of the Customer gives you a competitive edge, covering:

  • Listening to the Voice of the Customer
  • Leveraging the Voice of the Customer for competitive advantage
  • Recognising the opportunities for improvement


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