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Implementing Rapid Change In A Crisis: On-Demand Webinar

Learning from a crisis

Thames Hospice is an independent charity that delivers care to people in the palliative or end-of-life stages of their lives.  As the pandemic became a reality in the UK, they were faced with a speed challenge: how could they rapidly adapt their processes in order to respond to the threat of infection for patients, their families and staff?

Join us as we speak with Jacquie Batchford, Director of Education & Innovation, as she reflects on how the charity responded to this challenge, including:

  • Going to Gemba to see how the work works
  • Establishing daily leadership huddles to review current best practice guidelines
  • Implementing clear communication channels
  • Adapting training methods for staff
  • Changing working practices to ensure patients received the best care whilst maintaining the safety of their teams


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