If you missed our webinar on ‘Implementing Rapid Change in a Crisis’ with Jacquie Batchford, Director of Education and Innovation at Thames Hospice, you can now watch the recording.
Jacquie talks about how:
•  The leaders went to gemba to see how the work works
•  They implemented daily leadership huddles to review current best practice guidelines and agree what changes they needed to make
•  Communication channels were implemented
•  They adapted training methods for their staff
•  Changes were made to working practices to ensure the patients received the best care whilst maintaining the safety of their staff