Sometimes people just don’t want to change how they do things! How do you work with people who are negative and against any changes?
It’s a question we often get asked. The first thing to understand is that you won’t be able to force people to change their views if they resolutely won’t! However, knowing who you are dealing with, their levels of influence and who of them are actively supportive or receptive to change (even if they’re not ‘there’ yet), is a big first step to making change a reality.
It’s rare for any company to work on a change programme and find that everyone is on board from the start.
There are 3 camps which people naturally fall into:
Always remember that it’s the people that matter and, as tempting as it might be to avoid the Adversaries, in 95% of projects which fail, the root cause of that failure is at the relationship level of the Gibb Model.
A good place to start is to understand that for an Adversary to consider that they will support a change, they need to acknowledge three things:
Don’t underestimate that getting their input may take time and effort, however, it is very likely that they will have input that will be of real value to the project as a result of their different perspective.
You can influence their attitude by:
Of course, you aren’t alone.
There is a high chance that other people in the organisation will also have come across this Adversary so it’s worth getting their input, finding out who does work successfully with them, and what they did to gain their trust.
Without doubt, at every level, the effort you put into turning your Adversary around will be worth it. Not only will your process change, or project run more smoothly when you have established a positive way of working with your Adversary, you will also feel a huge sense of reward and achievement.
After all, it’s easy to work with Advocates, anyone can do it!
You can develop the skills and capability to manage and influence stakeholders and through a range of tools and techniques effectively increase their readiness to change and overcome resistance.
Deliver business results with our Managing and Influencing Stakeholders 3-day course. Click here to learn more & book.
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