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How Do You Define and Improve Processes?

How Do You Define and Improve Processes?- image - 1

We know we need to start with your organisation’s processes to lay the groundwork for enhanced efficiency and effectiveness.

So, how do you support your team to define and improve their processes?

In this Improvement Focus Collection, we’re looking at the steps you’ll need to create a shared understanding of your organisation’s work and the basics in Control Charts, because measuring process performance is crucial for identifying areas needing improvement.

An Overview of Process Mapping

Process Mapping is a key tool for comprehending the inner workings of your operations but it’s something done best as a team sport. The real win with this tool, PMI Director Consultant Barry Byrne tells us, is the body of knowledge and understanding that’s brought together to create a clear picture, shared by everyone who works in the process, of how the work as it stands today is carried out.

In this 15-minute Podcast, you’ll hear about:

  • What is Flowcharting?
  • The Power of Process Mapping
  • Taking a Collaborative Approach to Process Mapping
  • Acquiring and Applying Knowledge through Process Mapping
  • Taking the Time for Meaningful Conversations
Listen on Apple Podcasts

What did you learn about Process Mapping?

Now that you’ve had a chance to listen to Barry’s insights on the Process Mapping Approach, you’re ready to consider why you might want to start with a SIPOC.

A SIPOC can reveal what you don’t know about your process and gather together what you do. It’s very much about setting the context for the improvement work you’ll be undertaking, says PMI Director Consultant Barry Byrne. So why is creating a SIPOC a step that’s so often skipped?

What is the purpose of flowcharting?

Who should be involved in process mapping?

Why is process mapping a collaborative approach?

How does process mapping contribute to decision-making?

Generating a SIPOC for your Process

One critical aspect of SIPOC is the confirmation of the process’s purpose. It goes beyond describing what we do and focuses on the value delivered to the customer. By understanding the purpose in terms of the value perceived by the customer, we can align our efforts and better serve other parts of the system. However, it is common to encounter unclear or changing purposes, which hinders our ability to sustain the system effectively.

SIPOC also serves as a data generation tool, fostering collaboration among stakeholders. It enables us to acquire and apply knowledge, providing a shared and consensus view of the process. Using a standard SIPOC template, we can have meaningful discussions with our stakeholders and gain insights into the process’s challenges and opportunities.

In this video with Susannah and Barry, you’ll hear about:

  • Discussion about the SIPOC (Supplier Input Process Output Customer)
  • Purpose and benefits of the SIPOC tool
  • The importance of clearly defining the purpose of the process
Listen on Apple Podcasts

Finished your SIPOC? Continue your journey to define and improve your processes with these other resources:


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