Goals to Results Conference: Performance Improvement in an AI Driven World

The Goals to Results Conference 2026 brought together an energetic community of 150+ improvement professionals to explore a bold and timely theme: Performance Improvement in an AI-Driven World. Hosted at the University of Warwick, it was a day of insight, inspiration and inspiration for getting the best out of AI in your improvement activity. Whether you attended and want to revisit your favourite moments, or you’re discovering the conference for the first time, this page is your gateway to Performance Improvement in an AI-Driven World.

What you’ll find here:

• Video recordings of the expert speaker sessions and our client case study
• Panel discussion exploring diverse perspectives on AI in Practice, facilitated by BBC Senior Broadcast Journalist, Graihagh Jackson.
• See the 9 interactive workshop topics you missed

Keynote Speaker: Dr. Daniel Hulme, Chief AI Officer, WPP

Dr. Daniel Hulme is a globally recognised expert in Artificial Intelligence (AI) and investor in emerging technologies. He’s the CEO of Satalia, an award-winning AI company that was acquired by the world’s largest marketing company in 2021, WPP, where he is now the Chief AI Officer. Daniel has been recognised as one of the world’s leading keynote speakers as well as one of the top ten Chief AI Officers globally. Amongst his many technology investments, Daniel is also Founder and CEO of the World’s first commercial research organisation to understand Machine Consciousness, Conscium.

With over 25 years academic experience with AI, Daniel received his Masters and Doctorate in AI at UCL. He was previously Director of UCL’s Applied AI Masters Programme, where he is now UCL’s Computer Science Entrepreneur-in-Residence. Daniel is also an Impact Board Member of St Andrew’s University Computer Science department, focused on using AI to solve business and social problems

Passionate about how technology can be used to govern organisations and bring positive social impact, Daniel is a prolific keynote speaker for the world’s largest technology companies, TEDx, and is faculty member of Singularity University, specialising in AI, ethics, innovation and organisational design. Daniel is a contributor to numerous books, podcasts and articles on AI. His mission is to create a world where everyone has the freedom to innovate, and have those innovations become free to everyone. He has advisory and executive positions across companies and governments, and actively promotes purposeful entrepreneurship across the globe.

Case Study: AI Powered Daily Huddles and Problem Solving with Taylor Wimpey Plc

When work is constantly being reshaped by interruptions, shifting priorities and recurring problems, improvement can’t sit neatly outside the day job.

In this case study from the Goals to Results Conference, Danielle Docherty, a Project Manager at Taylor Wimpey, and Damion Albinson, Senior Consultant at PMI, talk candidly about what it takes to run live construction sites, and why improvement has to function within that reality, not outside of it.

They describe the everyday pressures site teams face: tight programmes, safety demands, weather disruption, changing regulations, subcontractor coordination and the sheer volume of decisions being made, often with incomplete information.

From there, the session explores how structured management practices such as daily huddles, planning routines and problem solving are being supported with AI tools. These include using AI to speed up access to internal guidance, capture and summarise daily issues, support planning decisions, and guide teams through problem solving when the same issues keep recurring.

The focus throughout is practical. You’ll hear what’s been trialled, what’s helped, and where challenges remain, particularly around confidence, behaviour change and digital adoption in operational environments.

For anyone thinking seriously about operational improvement, safety, or the practical use of AI in complex, high‑pressure settings, this offers a grounded view of what change looks like at the frontline.

Expert Speaker: Claire Miles, Chief Executive Officer, Stagecoach

Claire Miles is a highly respected business leader with a track record of guiding organisations through transformation and growth. As Chief Executive Officer of Stagecoach, the UK’s largest bus and coach operator, she is leading the business through a significant shift, balancing digital innovation, sustainability, and evolving customer expectations in an AI-driven world.

At the Goals to Results Conference, Claire drew on her experience to share insights on Leadership in Times of Immense Change, reflecting on the challenges of driving performance improvement, empowering teams, and fostering innovation when organisations are navigating rapid transformation.

Claire graduated from Aston University with a BSc in Mathematics and Business Administration and later completed an MSc in Mathematical Modelling at Cranfield University. She began her career in retail financial services, rising to lead credit card businesses for GE Money and Santander, before moving into the energy sector where she spent over a decade with Centrica leading brands such as British Gas HomeCare and Hive. Her first CEO role was at Yell, overseeing its transformation into a leading digital marketing business, before joining Stagecoach in 2023. Claire also serves as a Non-Executive Director and Remuneration Committee Chair at Biffa and is a Visiting Professor at Aston University, contributing her expertise on leadership and organisational transformation.

Outside of work, Claire lives in Twickenham with her two boys; a grounding influence that shapes her people-first approach and reinforces her commitment to leading with purpose.

Hear first-hand from a CEO who knows what it takes to lead through disruption.

AI in Practice: A Panel Discussion to Explore What AI Means to You, facilitated by Graihagh Jackson, Senior Broadcast Journalist

Graihagh Jackson is a broadcast journalist with over a decade of experience producing engaging climate and science stories for leading outlets including the BBC, The Economist, and The Guardian. She currently presents the BBC World Service’s flagship show on our warming world, The Climate Question, reaching tens of millions of people every week, and provides training for BBC journalists on how to create compelling content.

At the Goals to Results Conference, Graihagh facilitated a panel discussion on “AI in Practice,” exploring how organisations are responding to the technology, what’s working, and where the biggest opportunities and risks lie. It was a session rich in insight, practical takeaways, and informed debate, shaped by Graihagh’s expertise in unpacking complex issues for diverse audiences.