A Global IT function which provides services to the whole organisation group. There are 2000 staff, and the function also manages considerable outsourced resources. PMI has provided Business Improvement training since 2003.
With severe travel restrictions in place, training in process and quality improvement was still an important need across this global IT function. The learning team developed a solution that allowed delegates across 10 different geographical locations to experience the training as virtual learning whilst still retaining key features of team-working and team-building.
During 2010 severe restrictions were placed on travelling. However, there remained a world-wide need for training in process and quality improvement; to enable delegates to make easy improvements in their work area. Fourteen delegates were identified in 10 different locations with time zones ranging from -5 to +7 GMT. Discussions were held on how to respond to this need, providing training without travelling, but maintaining as far as possible the opportunity for the delegates to develop the type of capabilities they would have experienced had they participated in a classroom based course.
We explored a number of alternatives with the client, after which we agreed the contents and mechanisms that built on PMI’s many years of development and experience in virtual training. The training process consisted of 10 4-hourly sessions hosted by PMI, over a 3 week period and was attended by the 14 delegates in real time. The sessions were held in the afternoon in the UK, to enable as much as possible the attendance by the delegates in normal working hours. The 4 hour sessions consisted of a mix of tutor led instruction, team-work using virtual break-out rooms, online videos and templates, Q&A sessions, and reflection time. In addition delegates also studied PMI’s online e-Learning modules, which remained available for self-study after the course.