Empowering Teams Through Behavioural Change

About this Podcast Episode: Empowering Teams Through Behavioural Change – Inside SSEN’s CI Journey

What happens when Continuous Improvement is led from the frontline, not just the boardroom?

In this episode, Alex Donaldson and Ben McCready, Process Improvement Managers from Scottish and Southern Electricity Networks (SSEN) share how their BQF award-winning ‘Perform’ programme is equipping managers to lead change in one of the world’s fastest growing electricity networks companies.

You’ll hear how Perform helps teams build habits around daily huddles, structured problem-solving, and critical behaviours like accountability and empowerment, bringing to life a culture of ownership and Continuous Improvement. Alex and Ben open up about the early resistance they faced, the tools that helped shift mindsets, and the operational gains that followed, from faster response times to increased productivity and staff engagement.

If you’re looking to embed improvement across diverse, distributed teams – especially in high-pressure, high-change environments – this episode will give you practical, people-focused lessons that deliver lasting results.

Listen now to discover how behavioural change became the foundation for operational excellence at SSEN.

"I want to create lasting change in the way we work, not just complete a project."

Ready to transform how your teams work together and deliver value every day?

SSEN’s Perform programme shows how putting people at the centre of Continuous Improvement through purposeful daily huddles, clear problem solving, and genuine engagement, creates teams that are more connected, resilient, and effective.

If you’re committed to building a culture where improvement is part of everyday work and real change happens through people, let’s explore how our tailored programmes can help you make that a reality.

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Episode Highlights: Empowering Teams Through Behavioural Change

Join PMI’s Rich Seddon in the studio with Alex and Ben as they talk about how SSEN’s CI Journey. You’ll hear them discuss:

How fostering a culture of trust and open communication empowers teams to embrace continuous improvement.
Strategies for overcoming initial resistance by giving individuals space to engage with change on their own terms.
Adapting daily huddles and performance measures to fit diverse teams and real-world constraints, ensuring practical team engagement.
Introducing simple, structured problem-solving methods that build capability and create internal champions.
Real business impact seen through improved productivity, faster issue resolution, and stronger team connection to organisational goals.

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