How we gather feedback
We value employer feedback and use it to drive improvements in the quality of our provision and the learning experience.
We gather feedback as follows:
- Informal/ad hoc feedback during visits and communications.
- During programme meetings/discussions on “what was good and what could be improved”.
- Questionnaires during and at the end of the programme, about how you feel/felt about key aspects of the programme.
Capella is dedicated to continuous improvement and welcomes feedback directly from employers and apprentices/delegates regarding the services and training we provide. Whether you have a question, suggestion, compliment, comment or complaint, you can provide us with details through a variety of channels. These include contacting Capella directly by phone, email or through our website, via ongoing feedback/discussion during reviews and at end of programme evaluations.
A copy of Capella’s Complaints Policy is available on Capella’s Apprentice Hub here.