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Employer Feedback

How we gather feedback

We value employer feedback and use it to drive improvements in the quality of our provision and the learning experience.

We gather feedback as follows:

  • Informal/ad hoc feedback during visits and communications.
  • During programme meetings/discussions on “what was good and what could be improved”.
  • Questionnaires during and at the end of the programme, about how you feel/felt about key aspects of the programme.

Capella is dedicated to continuous improvement and welcomes feedback directly from employers and apprentices/delegates regarding the services and training we provide. Whether you have a question, suggestion, compliment, comment or complaint, you can provide us with details through a variety of channels. These include contacting Capella directly by phone, email or through our website, via ongoing feedback/discussion during reviews and at end of programme evaluations.

A copy of Capella’s Complaints Policy is available on Capella’s Apprentice Hub here.

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