Design Principles and Continuous Improvement

The concept of “design principles” is well established in the field of new product design.  It enables many leading organisations to develop innovative products that respond in new ways to the requirements of their customers.  But did you know that those same design principles can be used to develop innovative processes? 

Discover the secret to developing innovative processes

Join PMI’s Rich Seddon, Warren Knight, and Susannah Clarke as they share how to apply design principles to Continuous Improvement and new process design in order to:

    • Create a common sense of purpose
    • Pinpoint your customers’ requirements
    • Innovate to delight your customers

Questions about how to develop innovative processes using design principles?

If you have any questions about this topic, you can reach the PMI team at: team@pmi.co.uk.

Next time, why not ask your questions in real-time and join us on our PMI LIVE webinar?  Reflect. Learn.  Thrive.  Free interactive webinars led by our in-house experts.

Register now to take part in our LIVE and interactive sessions, featuring discussion panels with experienced practitioners, polls, chat, and Q&As, and virtual whiteboards with interactive exercises to name but a few of the features that make the PMI LIVE webinar series unique.

Raise the Bar:

Drive Your Performance Excellence

30 sep 15:00 UK TIME
  • Never before has the case for doing more with less been greater. Find out how performance excellence can help.

    Join us as we explore:
  • The benefits
  • Where to start
  • How to reinvigorate

In the Footsteps of Customers:

How to Understand What You’re Really Like to Do Business With
28 Oct 15:00 UK TIME
  • Do we really know what it is like to be our own customer and what opportunities for improvement that may be hidden from us?

    Join our expert panel as we explore:
  • The customer journey
  • Methods and approaches to understand the voice and experience of the customer
  • The possible gains of getting right

Organising for Change:

How to Optimise Your Improvement
25 NOV 15:00 UK TIME
  • We often get asked by customers what structure and roles do they need to deliver an effective improvement programme.

    Join us as we explore:
  • Is there an optimal structure for managing change?
  • Should teams and projects be centralised or devolved?
  • What resources do you require?
  • What are the roles in effective improvement?

Celebrating Success, Learning From Failure:

Getting the Most From Your Improvement Projects
16 Dec 15:00 UK TIME
  • How often or effectively do we make space to ensure we understand and learn from the causes of our successes and failures?

    Join us as we explore:
  • Why is it important?
  • What methods are effective?
  • How can you get started?

More resources that may interest you

It’s important that you can develop your eye to identify a requirement for innovation and ensure you use the correct resources to achieve the goal.

Watch now:  Developing Your Eye for Innovation webinar recording

Sometimes it takes a personal experience to remind yourself of how important it is to understand the customer journey when designing processes, as Rich Seddon experienced recently.

Read now:  The Prizes and Perils of Designing Processes for Your Customers blog

When was the last time your organisation stepped back and observed your business from the customer’s point of view?

Watch now: Using the Kano Model to Listen to your Customer video

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