We’re on the same page… Or are we?
In improvement work, misaligned understanding around simple terms like ‘on time’ or ‘complete’ can derail progress before it begins. But PMI Consultant Damion Albinson explains how you can cut through the noise with clear operational definitions.
Discover how to turn vague expectations into measurable clarity, avoid costly misunderstandings, and build trust with both customers and colleagues. The difference between rework and results starts with shared understanding.
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Emphasising the importance of accurately capturing requirements to enable meaningful performance measurement.
Exploring how unspoken assumptions can undermine shared understanding and derail improvement efforts.
Addressing the challenge of defining and measuring qualitative factors such as friendliness or professionalism.
Introducing a practical method for breaking down customer needs into measurable components.
Sharing actionable guidance for using operational definitions to drive clarity and consistency in improvement work.
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We know that to develop and sustain a strong continuous improvement culture, you must enable employees at all levels of the organisation to be involved in improvement initiatives.
This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.
Explore TrainingGEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.
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