What does it take to embed improvement into the fabric of a global organisation?
Anu Kalia, Global Process Excellence Lead at Tesco, shares how a long-term commitment to Continuous Improvement is delivering impact at scale, earning them the 2025 BQF Award for Excellence in CI Culture (Service).
From onboarding and talent attraction to leadership behaviours and daily huddles, Anu explains how Tesco’s CI culture has evolved over seven years, and why it’s far more than a series of projects.
You’ll hear how the team has generated over 15,000 ideas, the strategic shifts that kept momentum high, and how performance boards, process mining, and AI are shaping the next chapter. Anu also shares his ambition to build Tesco’s best-in-class in-house consultancy, and the role of senior leaders in making improvement a non-negotiable.
Whether you’re starting your CI leadership journey or scaling across a complex organisation, this episode offers real-world insights on sustaining improvement culture in every corner of the business.
Listen now to hear how everyday excellence is being brought to life at Tesco.
"Leadership backing, walking the talk, being there: that’s fundamental. It’s how we’ve kept CI at the core of who we are."
Tesco have trained over 4,500 colleagues in Lean Six Sigma methodology and tools to fuel a Continuous Improvement culture, embedding performance boards, enabling problem solving at every level, and surfacing over 15,000 improvement ideas.
If you’re serious about building capability, talk to us about how our in-house Lean Six Sigma programmes equip your teams with practical, scalable skills that deliver real results.
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Join PMI’s Susannah Clarke in the studio with Anu as they talk about how How Tesco Made CI Everyone’s Business. You’ll hear them discuss:
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GEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.
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