Transformation of Asset Maintenance Operations

The Customer Challenge

The customer required expert assistance with designing and implementing business processes to support the introduction of a new Asset and Work Management System.  As the business sought to turn itself around both commercially and operationally under a new leadership team, PMI were asked to help understand and rationalise the business processes.  The project required the redesign of many of the existing business processes, mostly involving the UK-wide field maintenance teams, within tight time limits and a safety critical environment.

In depth fact finding

After initial discussion with the Managing Director, PMI carried out an intensive analysis and fact finding exercise which involved the collection of data, extensive business process/system research, and interviews with key stakeholders.  Problems became visible at an early stage, and PMI authored a report based on the findings of the initial work.

Transforming Operations

The recommendations made in the report were accepted in their entirety, and PMI were asked to lead the business process redesign.

A steering team was established, and was managed by PMI.  Over the following 12 months PMI managed the day-to-day activities of the rollout, working to design and implement new business processes and forms for the field maintenance teams across the UK.

The project as a whole delivered strategic advice to leaders, organisational design consultancy, and process and business form design and training.  PMI also provided mentoring services to managers as part of the handover of new processes.