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Case Study: Engaging a Dispersed Team in Transformation

A major global logistics and transportation company engaged PMI within their Africa and Middle East region, which has over 10,000 employees and a $1bn turnover.  In order to continue to operate profitably when faced with current and emerging challenges, they called upon PMI’s bespoke consulting expertise to deliver better and safer services to their customers.


14% Uplift in Volume
14% Uplift in Volume
10% Improvement in Productivity
10% Improvement in Productivity
$1M savings identified in One Year
$1M savings identified in One Year

The Customer Challenge

At the time, the company was operating profitably within the Africa and Middle East region; however, it was not sustainable when faced with current and emerging challenges:

  • Political instability existed across the region
  • They had limited expertise to maintain and improve their significant asset base
  • Their Health and Safety performance was unacceptable
  • There was a target to increase profit in this region by 16%

"The PMI work has equipped our people with the skills they need to deliver better and safer services to our customers"

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Creating Alignment to Deliver Improvement

PMI were engaged to support the organisation at regional and business unit level. Key components of this work included:

  • Working with the CEO and leadership team to define and describe the business aim
  • Facilitating a series of leadership alignment workshops, within the regional office and business units
  • Provision of specific, bespoke consulting interventions including:
  • Working alongside business unit CEOs to design and enable specific local improvement programmes
  • Focused coaching and support to deliver business-critical projects
  • Technical consulting around the principles, thinking, and methods involved in Total Productive Maintenance (TPM)
  • Delivery of a systemic approach to coaching managers across the Commercial, Finance, HR, Engineering and Health & Safety functions
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The Results & Benefits the Customer Achieved

  • Greater dialogue, engagement, and alignment between regional and business unit facilities, as well as business unit to business unit
  • Leaders were able to translate strategic objectives into both the behaviours and processes needed to deliver results
  • Greater insight into losses and their associated costs was uncovered, so improvement projects could be focused on priority issues
  • Functionally aligned improvement plans were deployed


Benefits achieved:

  • 14% uplift in volume
  • 10% improvement in productivity
  • Single year $1m savings identified across the region


Would you like to engage your team in transformation?

Over the last 35 years we have built our business by delivering results for our clients. All executed by our team of true performance improvement experts, who have held senior roles in industry, sat where you are, and understand the real-world challenges of running a business. This lets us apply pragmatic solutions to your problems, not just the ‘out of the box’ approach taught in a training course.

Our team get stuck in. We roll our sleeves up and work with you to deliver your performance improvement goals. Contact us today and take the first step towards transforming your goals into results.


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