The IT function of a global utility company consisted of 6 departments, with 700 employees and an annual budget of £120 million, and required a dynamic and interactive dashboard to drive performance linked to their strategy. A multi-disciplinary team used remote and agile methodology to develop a performance dashboard with real-time KPIs linked to their strategy, with an improved process, and Senior Leadership Team engagement.
Over 6 months, the team overcame significant complexities to accomplish:
The leadership team used monthly performance review meetings to understand how well their organisation was doing.
So something had to change…
To achieve success, a need was recognised for specific expertise around senior leadership engagement, strategy deployment, and developing dynamic dashboards linked to their strategic objectives. So, with PMI’s support, a joint team was created consisting of members of the organisation’s internal Continuous Improvement function, with active engagement from key people within the IT function, including 1-2-1 relationships with the CIO and his direct reports.
The entire project was conducted virtually, with team members contributing from locations across the globe, including Russia, Germany, and the UK. Part of the success in working this way was the mantra “no surprises”, which was adopted by the whole team. The team leader and team members knew the status and actions through short daily morning huddles where progress on sprints was reviewed. There was also frequent, focused 1-2-1 engagement with all key stakeholders.
As with many projects, it began with a very specific request and challenge, and during the act of discovery more and more elements were uncovered which warranted addressing; this included identifying that many data collection streams had previously been disabled. Thus the team had to ensure that the scope evolved whilst continuing to be well defined.
The Leadership Team were guided through the first elements of Hoshin Kanri strategy deployment, and new data sets were created which were specifically linked to the strategy.
Three months after the project finished, the CIO told us the processes are maturing, the KPIs are developing, and there is continuing standardisation of how to measure, analyse and report on KPIs linked to the strategy.
So much so, that other parts of the organisation are wanting a piece of the same pie! His response is spot on. They ask: “can I have the same performance dashboard please?” and he replies: “it’s not the dashboard you need, it’s the process you need to adapt”!
Over the last 35 years we have built our business by delivering results for our clients. All executed by our team of true performance improvement experts, who have held senior roles in industry, sat where you are, and understand the real-world challenges of running a business. This lets us apply pragmatic solutions to your problems, not just the ‘out of the box’ approach taught in a training course.
Our team get stuck in. We roll our sleeves up and work with you to deliver your performance improvement goals. Contact us today and take the first step towards transforming your goals into results.