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Capella Policies & Procedures

Health, Welfare and Safety Policies

Your well-being is important to us. We welcome diversity and it is important to us that you feel safe at all times, both physically and emotionally. We will not tolerate any discrimination or harassment issues, and we strive to protect our learners from radicalisation and extremism. 

These policies explain how we do this:

  • Safeguarding & Prevent PolicySets out the intentions and key tools that Capella use to ensure that it safeguards and promotes the well-being of all people who are involved in our education, training and apprenticeship programmes; and to ensure that Capella meets its legal responsibility “to have due regard to the need to prevent people from being drawn into terrorism”. A copy of Capella’s Safeguarding & Prevent Policy here.                              
  • Health and Safety Policy: It explains our duty to provide and maintain a safe and healthy working environment for Associates, apprentices/delegates and any other people who may be affected by our activities. A copy of Capella’s Health and Safety Policy here.
  • Equality, Diversity and Dignity at Work PolicyCapella welcomes diversity – valuing differences in everyone. A copy of Capella’s Equality, Diversity and Dignity at Work Policy here.                                                                              
  • Assessment PolicyThis policy explains how we ensure that assessments are valid, reliable and do not advantage or disadvantage any group of apprentices/delegates, and that there is an accurate record of assessments. It includes details of how we will respond if we suspect any malpractice (eg plagiarism or cheating) or maladministration (eg falsifying of records and/or certificates) has taken place.  A copy of Capella’s Assessment Policy here.


Complaints Policy

Capella welcomes feedback, both compliments and complaints, from all our customers, to help ensure high standards of
service and to identify improvements needed. Capella’s Complaints Policy incorporates how to raise a complaint, and details how Capella will respond to a complaint in order to resolve it to the satisfaction of the complainant, prevent recurrence and improve the quality of service.

Should you wish to raise a complaint please refer to our Complaints Policy which is available on Capella’s website (see link below) . 

Should a complaint not be resolved internally, a complaint can be taken to an external body, such as an Assessment Organisation or Funding Provider. This could involve one of the next steps, as applicable:

Should a complaint not be resolved internally, a complaint can be taken to an external body, such as an Assessment Organisation or Funding Provider. This could involve one of the next steps, as applicable:

A Following the relevant Assessment Organisation’s complaints procedure. If a learner still remains unhappy with the Assessment Organisation’s outcome, then the complaint can be taken to the relevant qualification regulator.
B ESFA Funded learners (Apprentices): Following the relevant funding provider complaints procedure. If the learner remains unhappy with the funding provider’s outcome, then the complaint can be taken to the overall funder of training, such as The Education Skills Funding Agency (ESFA) by following one of the following


Note: External bodies will not generally accept receipt of a complaint until the Capella Complaints Policy has fully run its course.

A full copy of Capella’s Complaints Policy can be found here

Data Protection Policy 

Capella needs to collect, use and retain certain types of personal data (as defined in GDPR and the Data Protection Act 1998) in various formats about programme apprentices/delegates in order to carry out its functions as a training provider. We will:

  • Ensure that personal data we hold accurately reflects the data provided to us and that it is not kept any longer than necessary;
  • Safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data;
  • Only disclose personal data to third party organisations for purposes directly associated with successful completion of training programmes and administration of funding; 
  • Comply with any Statutory Duty placed upon us;
  • Upon request, provide confirmation of all data held

A copy of Capella’s Data Protection Policy is available on request.

A full copy of Capella’s Policies can be found here

Privacy Policy 

Capella needs to collect and use certain types of data and is totally committed to protecting your information and using it responsibly. Capella’s Privacy Policy, a copy of which is available on Capella’s website, outlines how Capella collects, uses and stores your information, your rights, and who to contact with queries. 

Environmental Policy 

Capella aims to minimise the impact of all our activities on the environment. Ways in which you can help us do this include:

  • Use of electronic documents wherever possible to avoid the need for printing.
  • Recycling of materials from both office and training activities.
  • Replacing face-to-face meetings with internet-based communications such as phone and video conferencing where possible.
  • Using re-fillable water / drinks bottles wherever possible.

A copy of Capella’s Environmental Policy is available on our Apprentice Hub here.

Modern Slavery Policy

Capella has a zero-tolerance approach to any form of modern slavery, and is committed to acting ethically and with integrity. We aim to put effective systems and controls in place to minimise the risk of any form of Modern Slavery taking place within our business and supply chain. 

Capella’s Modern Slavery Policy, sets out the intentions and key tools that Capella use to achieve this aim. A copy of Capella’s Modern Slavery Policy is available on our Apprentice Hub here.

Further information regarding Modern Slavery, including signs to look out for and what to do if you suspect someone may be a victim of Modern Slavery, are contained here.


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