This UK Central Government Agency has a wide-reaching Business Process Re-engineering programme which in order to be successful needed to:
PMI has been working with this government body for several years in support of their Quality Improvement Process Re-Engineering programme. Our work has involved extensive training delivery and support to their central team, the executive team and mentoring to improvement projects.
A significant cultural element has been present in the programme as the organisation seeks to reduce complexity and duplication across its various functions. This has involved establishing new working practices and communication protocols on a scale never before attempted.