“Does Lean apply to me? It’s fine for manufacturing, but I work in the service industry.”
Join Niall Coney, Consultant at PMI, as he challenges widespread misconceptions about Lean practices, exploring the origins and core principles, and highlighting their broader applicability. By emphasising the critical importance of understanding the “why” behind these tools, he offers compelling, real-world examples of their successful use in service contexts.
Packed with thought-provoking insights and actionable book recommendations, this is an unmissable episode for service industry professionals looking to enhance their Lean expertise.
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We know that to develop and sustain a strong continuous improvement culture, you must enable employees at all levels of the organisation to be involved in improvement initiatives.
This, of course, is more than a suggestion box scheme. To participate effectively in improvement projects and their implementation, they’ll need to share a common language and understanding of the process and tools that are being used.
Explore TrainingGEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.
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