Helping your team overcome typical control chart challenges
Here are 5 helpful tips for creating the long-term buy-in you need from your team to generate insights from this top improvement tool:
1. Communicate the purpose
What are control charts, and why is this one important? Building capability alongside assigning responsibilities is crucial for managing the socio-emotional realities of setting up Daily Process Management. Clearly communicate the purpose of monitoring this process, so that your team can be confident that they are contributing to success.
2. Measure the right thing
The specific variable that you measured during your improvement project may not be the characteristic that is key to understanding ongoing process performance. Make sure that your control chart is still relevant; review your Voice of the Customer output measures for any variables which are more pertinent, and periodically check that this is still the case.
3. Create effective SOPs
“I’ve got no time for this” is the ultimate paradox in the world of improvement. Communicate to your team that control charts will signal when action is required, and not responding to ‘false alarms’ could save them hours of wasted energy. Create simple Standard Operating Procedures and provide training on data collection. Ensure charts are easily accessible and can be updated in real time.
4. Make them easy to interpret
Control chart software can easily display hundreds of data points to tell the story of a process’ performance over time. But just because it can tell you if your process was stable and predictable 5 years ago, is that really useful for monitoring what’s happening right now? Set control limits based on the learning phase and make a sensible judgement on how many data points to display to ensure your control chart is legible, current and purposeful.
5. Share the insights
Out of sight, out of mind? Performance huddles are the link between your organisation’s data and its people. Sharing control charts in regular huddle meetings mean they are reviewed and discussed at the right time, by the right people, in the right ways.