Making Digital Reporting Effective: a recording of our webinar

Making Digital Reporting Effective: a recoding of our webinar

Are you drowning in metrics, KPIs and reports? Are you keen to analyse your results to enable future improvements?

Digitising scattered, arbitrary data, and turning it into something that you can read and interpret to make better decisions is a good start. Automating reports to decrease the admin burden frees up time for more value-adding work. It should be a win/win situation.

But like any report, it is important to ensure that digital versions actually help leadership and management to make better-informed decisions. They need to be detailed enough to let you know where the next change should be, but not so complex that you drown in data.

So what are the benefits of making digital reporting effective?

Join Dennis Crommentuijn-Marsh as he talks about Making Digital Reporting Effective so that you can improve:

• Decision making
• Management effectiveness
• Responsiveness to issues
• Efficiency of resources

PROCESS MAPPING AND ITS BENEFITS


Free Webinar
01 oct 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about how you can use process mapping to:
  • Engage your team
  • Develop consensus on the best known way
  • Support people to do their best work
this week

building great working relationships


Free Webinar
08 oct 15:00 UK TIME
  • Join Warren Knight as he talks about the importance of building supportive relationships in the workplace, sharing his top tips for:
  • Understanding the value in the relationship
  • Initiating the relationship
  • Building and strengthening the relationship


Learning to see


Free Webinar
15 oct 15:00 UK TIME
  • Back by popular demand, join Damion Albinson as he talks about key tools for understanding the performance of your processes:
  • Visual Management
  • Process Confirmation
  • Their use both on-site and in the virtual environment

Boom! Managing uneven demand

Free Webinar
22 oct 15:00 UK TIME
  • Join Barry Byrne as he talks about managing supply to your customers during the ups and downs of demand through:
  • Effective operations
  • Efficient use of resources
  • Sufficient capacity


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS

More resources that might interest you

Big Data offers huge opportunities for improvement.  It’s time to bust some of the myths and gain insight to help to make your products and services more efficient, more relevant, and more adaptable.

Watch now – Big Data To Power Improvement: a recording of our webinar

Graphs done well can help your audience interpret information faster and more effectively. Not only that, they can differentiate you from the crowd and increase your credibility too. Understand more about telling your story with impact with our free infographic.

View now – Telling a Good Story Using Graphs infographic

In this case study, PMI Managing Partner Rich Seddon demonstrates how Process Automation can free up your people to spend their time on work which adds more value.

Watch now – Automation of Data Reporting Case Study

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Leading for Business Excellence Podcast Episode #2, Driving Customer-Focused Performance Improvement with Katie Evans, CMO Burger King

Leading for Business Excellence Podcast

Episode #2: Driving Customer-Focused Performance Improvement
with Katie Evans, Burger King UK Chief Marketing Officer

In episode 2 of our Leading For Business Excellence podcast, we’re joined by Burger King UK‘s Chief Marketing Officer, Katie Evans as she talks about her experience of driving customer-focused Performance Improvement.

Listen out for her take on putting the customer front and centre, working in partnership with the supply chain to achieve better results and engaging stakeholders in transformative change.

Learn how agile processes have enabled Katie to lead a team successfully and consistently without stifling creativity.

"We took the groundbreaking step of removing all plastic toys from our King Jr. Meals. As much as we wanted to say, go, go, go, let's do this next week, it couldn't have worked like that. But when we got everyone around the table, when we really explained what we were trying to do, and what the benefit would be, everyone was hugely supportive. It just needed to take time. And it needed to be understood that this was not a marketing campaign, this was a whole business campaign, and we need to all really get behind it if we were going to make it work. And we did."

PMI’S LEADING FOR BUSINESS EXCELLENCE PODCAST SERIES

Our Leading for Business Excellence podcast brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors.  Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.

More ways to listen to:
Driving Customer-Focused Performance Improvement with Katie Evans, CMO, Burger King UK

More resources that might interest you:

Learn about the ingredients of successful strategy execution including shared vision, involvement and motivation.

Watch now – Making Your Strategy work for you webinar recording

Listen to Estelle’s fascinating stories about the challenges she has applied business excellence tools and methodology to.

Listen now – Leading for Business Excellence Podcast episode #1: Rising to Business Challenges with Estelle Clark

In this blog, Dennis Crommentuijn Marsh writes about achieving customer satisfaction by identifying and measuring the processes that are designed to meet their requirements.

Read now – Link Measures to the Voice of Your Customer

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What Makes Improvement Continuous? A recording of our webinar

What Makes Improvement Continous? A recording of our webinar

Most of us want to get better at everything we do. TV, social media, books, videos are full of ‘how to get better at…’ every day. But we know that it can be difficult, and for many reasons give up before we reach the goal, while envying the success stories of those who keep going – those who are improving continuously.

It’s no different in the workplace. Leaders want their organisation to improve and the people doing the work are often equally keen for things to get better. Initiatives abound but almost everyone asks the same question; “how do we sustain this, how do we make improvement continuous?

So, what makes improvement continuous?

It’s the most consistent topic that our audience wants to talk about so watch as Warren Knight picks up the challenge and talks about what makes improvement continuous, covering:

• Organisational culture

• Roles in improvement

• Systems to support continuous improvement

PROCESS MAPPING AND ITS BENEFITS


Free Webinar
01 oct 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about how you can use process mapping to:
  • Engage your team
  • Develop consensus on the best known way
  • Support people to do their best work
this week

building great working relationships


Free Webinar
08 oct 15:00 UK TIME
  • Join Warren Knight as he talks about the importance of building supportive relationships in the workplace, sharing his top tips for:
  • Understanding the value in the relationship
  • Initiating the relationship
  • Building and strengthening the relationship


Learning to see


Free Webinar
15 oct 15:00 UK TIME
  • Back by popular demand, join Damion Albinson as he talks about key tools for understanding the performance of your processes:
  • Visual Management
  • Process Confirmation
  • Their use both on-site and in the virtual environment

Boom! Managing uneven demand

Free Webinar
22 oct 15:00 UK TIME
  • Join Barry Byrne as he talks about managing supply to your customers during the ups and downs of demand through:
  • Effective operations
  • Efficient use of resources
  • Sufficient capacity


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS

More resources that might interest you

In this blog, Warren Knight writes about how continuous improvement can be just as much about what we do each day and the importance of sharing best practice with one another as it is about different ways of doing things.

I didn’t tell you because you didn’t ask!  Click here to read.

WhiteBelt  >>> Awareness Level
Yellow Belt >>> Introductory Level
Green Belt  >>> Practitioner Level
Black Belt >>> Expert Level
Master Black Belt  >>> Master Level

Understand the difference between Lean Six Sigma belts in our easy to digest blog about the skills you would master once certified at each level.

Belt up!  Click here to read.

Hear from Lucie Lovell, Business Improvement Lead at the international charity WaterAid talking about the importance of continuous improvement in a not-for-profit organisation.

Room for Improvement Episode #2: Lucie Lovell, WaterAid.  Click here to watch.

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Improving Through the Voice of the Customer: a recording of our webinar

Improving Through the Voice of the Customer: a recording of our webinar

Do you collect Voice of the Customer (VoC) feedback? And do you apply that Voice of the Customer data to improve your customer experience? Companies that improve their processes through the Voice of the Customer insights they gain retain 55% more of their client base, according to a recent survey. 

In this 45 minute webinar, Damion explains how improving through the Voice of the Customer gives you the competitive edge. 

Acting on the Opportunities and Improving Through the Voice of the Customer

Attracting and retaining customers is key to thriving in today’s competitive environment – and this means that we need to tune in to the voice of our customers to recognise and act upon the opportunities for improvement.

Damion Albinson spoke about this business imperative: Improving Through the Voice of the Customer, covering:

• Listening to the Voice of the Customer
• Leveraging the Voice of the Customer for competitive advantage
• Recognising the opportunities for improvement

Questions about Improving Through the Voice of the Customer?

You can reach the Team at team@pmi.co.uk. Next time, why not ask your questions in real-time and join our next PMI Friday Webinar LIVE. You can register for our upcoming webinars:

PROCESS MAPPING AND ITS BENEFITS


Free Webinar
01 oct 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about how you can use process mapping to:
  • Engage your team
  • Develop consensus on the best known way
  • Support people to do their best work
this week

building great working relationships


Free Webinar
08 oct 15:00 UK TIME
  • Join Warren Knight as he talks about the importance of building supportive relationships in the workplace, sharing his top tips for:
  • Understanding the value in the relationship
  • Initiating the relationship
  • Building and strengthening the relationship


Learning to see


Free Webinar
15 oct 15:00 UK TIME
  • Back by popular demand, join Damion Albinson as he talks about key tools for understanding the performance of your processes:
  • Visual Management
  • Process Confirmation
  • Their use both on-site and in the virtual environment

Boom! Managing uneven demand

Free Webinar
22 oct 15:00 UK TIME
  • Join Barry Byrne as he talks about managing supply to your customers during the ups and downs of demand through:
  • Effective operations
  • Efficient use of resources
  • Sufficient capacity


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS

More resources that might interest you

In this blog, Dennis Crommentuijn Marsh writes about achieving customer satisfaction by identifying and measuring the processes that are designed to meet their requirements.

Link Measures to the Voice of Your Customer.  Click here to read.

Construct a Work Balance Chart to investigate sources of overburden in a process and balance resources with customer demand.

Our Improvement Toolbox – Work Balance Chart. Click here to view.

Marie-Clare Pedersen speaks about how understanding your customer and stakeholder requirements can help you build a resilient organisation.

Customer and Stakeholder Requirements Webinar recording.  Click here to watch.

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Room for Improvement – Episode #3: Vasco Cachaco, Xaar plc

Room for Improvement - Episode #3: Vasco Cachaco, Xaar plc

Hear from Vasco Cachaco, Principle Six Sigma Process Champion at Xaar plc, the world’s leading independent manufacturer of piezo-based drop-on-demand inkjet technologies. Experienced in the role of a Lean Six Sigma Black Belt, Vasco talks about being inspired by the challenge of applying Lean Six Sigma tools and techniques. Vasco explores how he uses Lean Six Sigma tools to develop new ways of working and embed them in a new environment. During the interview he explains how they have automated the visualisation of metrics and process monitoring to save time on less value-added activities. This means the team can get straight to decision making and improving the business.

If like Vasco, you want to use a methodology to start collaborating with others to do much bigger projects, perhaps transformational projects, then explore PMI’s Lean Six Sigma Black Belt course.

As an experienced Black Belt,  in this episode of Room for Improvement Vasco talks about what it means to be practice business improvement. In the role of a Lean Six Sigma Black Belt, you need to go beyond applying the tools you learn as part of your training and lead with a true PDSA mindset – make mistakes and learn from them. 

Listen to more insights from experienced Business Improvement Practitioners

PMI’S ROOM FOR IMPROVEMENT VIDEO SERIES

Our video series aims to provide inspiration for people who are developing their Business Improvement capabilities.  The guests in each video are experienced practitioners who talk about how they got started, what it means to practise business improvement, and who or what has inspired them.  Listen out for their hints and tips to help you on your own improvement journey.

Episode #1: Christine North, SSE

Hear from Christine North, Director of Group Efficiencies and Innovation at SSE, a leading UK energy provider with over 10,000 employees.

Watch now.

Episode #2: Lucie Lovell, WaterAid

Hear from Lucie Lovell, Business Improvement Lead at the international charity WaterAid talking about the importance of continuous improvement in a not-for-profit organisation.

Watch now.

Inspired by Vasco’s achievements as a Lean Six Sigma Black Belt? Resources that might interest you…

For many people, when they hear ‘Black Belt Tools’, they believe this means using complex statistics in production, manufacturing, or engineering environments. Some may even think ‘that’s not for me’.

Yes, a Black Belt needs to be competent in more advanced statistics, but an effective Black Belt has other methods and tools at their disposal that can be applied in all settings, industries and processes. In particular, to influence leadership teams, enable change, and communicate effectively.

Watch Now – Black Belt Tools with a Kick

If you are interested in understanding the Belts and what they mean to you or to your organisation, then presumably you are working in an organisation which has, or is in the process of establishing, a culture of continuous improvement where the thinking, methods and tools of Lean Six Sigma are important to you.

Read Now – Belt Up! Which Lean Six Sigma Belts are for you, your team, your organisation. 

When you develop your internal system for improvement, it’s important to allocate the projects appropriately.

But how is a Black Belt project different from a Green Belt? Is it just more complex, using more statistics? That can be the case, but there are other key differences where the competency, tools, and methods of a Black Belt are required to deliver a successful project.

Watch Now – What makes a good Black Belt Project?

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Voice of the Customer: “My Experience of PMI’s Green Belt Course” – John Newland

Voice of the Customer:
"My experience of PMI's Lean Six Sigma Green Belt course" - John Newland

Hear what John Newland has to say about his experience of PMI’s Lean Six Sigma Green Belt.

Find out more about our Lean Six Sigma Green Belt course here.

Watch more testimonials from PMI delegates

Tegid joined PMI’s Lean Six Sigma Green Belt course to learn more about implementing improvement methodology to support his transition into a new role.  Watch his video here.

Jen joined PMI’s Lean Six Sigma Green Belt course to learn the knowledge and improvement tools to then implement in a real working scenario.  Watch her video here.

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Leading for Business Excellence Podcast Episode #1, Rising to business challenges with Estelle Clark

Leading for Business Excellence Podcast

Episode #1: Rising to Business Challenges with Improvement Strategist Estelle Clark

In our first episode, we’re joined by Estelle Clark, who has a portfolio career which includes the UKAS Policy Advisory Council, the Chartered Quality Institute, a hydrogen automotive manufacturer, a trustee of the Engineering Council, and co-director of Strategic Arrow.

Listen to Estelle’s fascinating stories about rising to business challenges, from how an untimely bout of chicken pox at university set her on a path to the quality career she has excelled in and the range of challenges she has applied business excellence tools and methodology to. Listen out for her example of what good quality looks like – it’s an absolute gem!

Rising to business challenges is 101 for a Great Leader, but how do you become one?

Estelle has met and worked with many leaders across the breadth of her career, and tells us that there’s no cookie cutter for creating a great leader.  She instead advises that it’s important to just be true to yourself:

"I know where that place is in me and where that comes from, and therefore I know why I have confidence and conviction, and I'm determined, and bossy and tenacious and all the rest of it. Because when you're leading people, they want to know that they can trust in you and that you believe in what you're saying. And they also need to trust that you're going to see it through and take them with you and make it safe for them to be part of that. And so there has to be a place where you can open up and say ‘you know what, I don't know how to do this'.”

Understanding what it is that you bring to a team, and being transparent, open, and honest as a leader – both when you have the answers and when you don’t – is key to getting your team to give it their all, according to Estelle.

"I know that I'm a mile wide and an inch deep. And I'm hopeless without a whole load of people who are a mile deep and an inch wide."

PMI’S LEADING FOR BUSINESS EXCELLENCE PODCAST SERIES

Our Leading for Business Excellence podcast brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors.  Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.

More ways to listen to: Rising to Business Challenges with Improvement Strategist Estelle Clark

Inspired by Estelle’s experiences of rising to business challenges?
Resources that might interest you:

Are your value stream improvements exploiting all of the opportunities available?

Watch now – The Opportunities Hidden in Your Value Stream

Does common wisdom on leadership attributes overlook the most important element essential for consistent success?

Read now – 5 Uncommon Attributes of Effective Strategic Leaders

Find out how Leader’s standard Work contributes to a culture and system for continuous improvement.

Watch now – Leader’s standard Work

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Top Tools for Effective Prioritisation: How to Use Pairwise Comparisons

Top Tools for Effective Prioritisation:
Pairwise Comparisons

Here is PMI Consultant Warren Knight talking about one of his top tools for prioritisation: Pairwise Comparisons. Warren describes how to use Pairwise Comparisons to rank a group of items in terms of their relative importance.

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Top Tools for Effective Prioritisation: How to Use Interrelationship Diagraphs

Top Tools for Effective Prioritisation:
Interrelationship Diagraphs

Here is PMI Consultant Warren Knight talking about one of his top tools for prioritisation: Interrelationship Diagraphs. Warren describes how to use Interrelationship Diagraphs to analyse complex problems with interacting parts to identify high driver factors which have the greatest influence.

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