Boom! Managing Uneven Demand: a recording of our webinar

Boom! Managing Uneven Demand: a recording of our webinar

Customer demand – we’re nothing without it.  Like the proverbial buses though, increased demand for our products or services often seems to arrive at the same time.  Add to this unevenness the concepts of predictable demand, and its counterpart unpredictable demand, and we have a huge challenge.

In order to survive and prosper, it’s not enough to just be efficient and effective anymore.  Businesses need to be agile and adaptable to cope with the pace of change, and to satisfy their customers no matter what.

So how do you manage uneven demand?

Join Barry Byrne as he talks about strategies for managing uneven demand, including:

•   Effective operations
•   Efficient use of resources
•   Building an integrated supply chain

Questions about how you can manage uneven demand?

If you have any questions about this topic, you can reach the PMI team at team@pmi.co.uk. Next time, why not ask your questions in real-time and join our next PMI Friday Webinar LIVE. You can register for our upcoming webinars here:


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS
THIS WEEK

The Opportunities Hidden in Your Value Stream

Free Webinar
05 Nov 15:00 UK TIME
  • Join Warren Knight as he talks about understanding how well work flows through your system and how to identify opportunities for improved:
  • Speed
  • Adaptability
  • Efficiency

Managing the Speed of Change


Free Webinar
12 Nov 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about remaining viable through the ability to respond to change, covering:
  • Why change is happening faster
  • Factors affecting the speed of change
  • Change vs. transformation
  • How to increase agility

The Art of Leading Virtual Teams


Free Webinar
19 Nov 15:00 UK TIME
  • Join Barry Byrne as he talks about managing teams virtually, and options to consider for:
  • Communication techniques
  • Visual and audio tools
  • Team meetings
  • Developing the team's competency in working virtually

Agile Improvement -Myth or Magic?


Free Webinar
26 Nov 15:00 UK TIME
  • Join Sean Buckland as he busts the myths and shows you how to deliver value to your customers through:
  • The principles of agile improvement
  • Rapid cycles
  • Continuous evaluation

More resources that might interest you

Join Des Kelly as he talks about strategies that will help you build a more resilient supply chain for the future.

Watch now – Building a Resilient Supply Chain webinar recording

Do you have the resources to respond to the challenges you might face in a crisis? Barry Byrne explains the importance of working fast on the right things.

Watch now – Crisis Management Methodology video

Your supplier relationships are critical to the sustained success of your business – and theirs. Getting it right is imperative. But how?

Read now – Developing Excellent Supplier Relationships

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Learning to See: a recording of our webinar

Learning to See using Visual Management and Process Confirmation:
A recording of our webinar

~ How visible is the performance of your key processes?

~ How well can you detect issues before they become problems?

~ By what means do you review, confirm and interpret what is going on with the work that is performed?

The pace of business change has increased exponentially in recent times; the ability to understand current performance and respond appropriately has become even more important.

So what are visual management and process confirmation, and how can they help?

Join Damion Albinson as he talks about visual management and process confirmation, two key tools that can support you with this challenge.  He will cover:

• An overview of the tools
• The purpose of each tool
• The mindset which enables them to be more successful
• Sustaining them in a virtual environment

Questions about Learning to See?

You can reach the PMI team at team@pmi.co.uk.  Next time, why not ask your questions in real-time and join our next PMI Friday Webinar LIVE. You can register for our upcoming webinars here:


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS
THIS WEEK

The Opportunities Hidden in Your Value Stream

Free Webinar
05 Nov 15:00 UK TIME
  • Join Warren Knight as he talks about understanding how well work flows through your system and how to identify opportunities for improved:
  • Speed
  • Adaptability
  • Efficiency

Managing the Speed of Change


Free Webinar
12 Nov 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about remaining viable through the ability to respond to change, covering:
  • Why change is happening faster
  • Factors affecting the speed of change
  • Change vs. transformation
  • How to increase agility

The Art of Leading Virtual Teams


Free Webinar
19 Nov 15:00 UK TIME
  • Join Barry Byrne as he talks about managing teams virtually, and options to consider for:
  • Communication techniques
  • Visual and audio tools
  • Team meetings
  • Developing the team's competency in working virtually

Agile Improvement -Myth or Magic?


Free Webinar
26 Nov 15:00 UK TIME
  • Join Sean Buckland as he busts the myths and shows you how to deliver value to your customers through:
  • The principles of agile improvement
  • Rapid cycles
  • Continuous evaluation

More resources that might interest you

In this video, our Director Consultant, Dennis Crommentuijn-Marsh, explains what Visual Management is and how you can use it in your business to improve your performance.

What is Visual Management – watch now.

Your business is under ever-increasing pressure to perform safely, efficiently and effectively. Performance Genius lets you capture in-process data easily, in real-time, giving you complete visibility of whatever processes you want to track.

Learn more about process confirmation using Performance Genius – click here.

In this webinar recording, Damion Albinson talks about how you can understand process performance in your operations through the application and interpretation of Control Charts.

Understanding Performance Through Control Charts – watch now.

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Building Great Working Relationships: a recording of our webinar

Building Great Working Relationships: a recording of our webinar

To create long-lasting change, people need to be motivated to work together – you can’t do it on your own!

The good news is that we have a natural bias towards co-operation, so it should be easy, right? But if making the change feels difficult, people might not want to cooperate, and this is where building supportive, valuable working relationships becomes imperative.

So how do you build great working relationships?

Join Warren Knight as he discusses:

    • Relationships in the context of change
    • Considering your value
    • Initiating the relationship
    • Building and strengthening the relationship

Questions about building great working relationships?

You can reach the PMI team at team@pmi.co.uk.  Next time, why not ask your questions in real-time and join our next PMI Friday Webinar LIVE. You can register for our upcoming webinars here:


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS
THIS WEEK

The Opportunities Hidden in Your Value Stream

Free Webinar
05 Nov 15:00 UK TIME
  • Join Warren Knight as he talks about understanding how well work flows through your system and how to identify opportunities for improved:
  • Speed
  • Adaptability
  • Efficiency

Managing the Speed of Change


Free Webinar
12 Nov 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about remaining viable through the ability to respond to change, covering:
  • Why change is happening faster
  • Factors affecting the speed of change
  • Change vs. transformation
  • How to increase agility

The Art of Leading Virtual Teams


Free Webinar
19 Nov 15:00 UK TIME
  • Join Barry Byrne as he talks about managing teams virtually, and options to consider for:
  • Communication techniques
  • Visual and audio tools
  • Team meetings
  • Developing the team's competency in working virtually

Agile Improvement -Myth or Magic?


Free Webinar
26 Nov 15:00 UK TIME
  • Join Sean Buckland as he busts the myths and shows you how to deliver value to your customers through:
  • The principles of agile improvement
  • Rapid cycles
  • Continuous evaluation

More resources that might interest you

In this webinar recording, Barry Byrne talks about how to adapt your usual management practices to lead or manage a team that is working virtually.  Watch now.

In this webinar recording, Des Kelly talks about the vital role played by those leaders who are nominated as the Sponsor of any change initiative and how they can ensure that projects are delivered successfully.  Watch now.

What do you do if you discover that the methods your organisation has committed to adopting have been set aside and instead one of your colleagues continues to manage their people and processes the way they always have?  Read now.

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Process Mapping and its Benefits: a recording of our webinar

Process Mapping and its Benefits: a video recording of our webinar

Are you reaping the benefits of process mapping?

What is process mapping?

As improvement experts, we know the value of developing good process maps. Process maps provide you and your team with an opportunity to collaborate on developing clear and easy-to-use visualisation of how the work, works. In doing so, you’ll highlight inefficiencies, bottlenecks or complexities giving you and your team a clear roadmap for process improvement opportunities.

Are you thinking of automation? An up-to-date, optimised map of the process is an essential part of any aspiration you have to automate repetitive tasks, so you can avoid the ultimate sin of automating a flawed process!

So what are the benefits of process mapping?

Join Marie-Clare Pedersen as she talks about how you can use process mapping to:

    • Engage your teams
    • Develop consensus on the best-known way
    • Support people to do their best work

If you’re looking to drive a culture of continuous improvement, then it’s essential to develop the process skills of your people and give them a method to follow.  Process mapping is a core skill that anyone at any level of the organisation would benefit from understanding.


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS
THIS WEEK

The Opportunities Hidden in Your Value Stream

Free Webinar
05 Nov 15:00 UK TIME
  • Join Warren Knight as he talks about understanding how well work flows through your system and how to identify opportunities for improved:
  • Speed
  • Adaptability
  • Efficiency

Managing the Speed of Change


Free Webinar
12 Nov 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about remaining viable through the ability to respond to change, covering:
  • Why change is happening faster
  • Factors affecting the speed of change
  • Change vs. transformation
  • How to increase agility

The Art of Leading Virtual Teams


Free Webinar
19 Nov 15:00 UK TIME
  • Join Barry Byrne as he talks about managing teams virtually, and options to consider for:
  • Communication techniques
  • Visual and audio tools
  • Team meetings
  • Developing the team's competency in working virtually

Agile Improvement -Myth or Magic?


Free Webinar
26 Nov 15:00 UK TIME
  • Join Sean Buckland as he busts the myths and shows you how to deliver value to your customers through:
  • The principles of agile improvement
  • Rapid cycles
  • Continuous evaluation

More resources that might interest you

Warren Knight talks about the go-to tool for defining a process, and how you can engage your staff in taking ownership of the realities of their work processes.

Watch now: Compliance Through Flowcharting video

Construct a flowchart to outline a clear, agreed definition of a process. 

View now: our Improvement Toolbox – Flowcharts

Join Marie-Clare Pedersen as she talks about how to choose the vital few measures that paint a clear and honest picture of your process performance.

Watch now: Choosing the Right Metrics and Measures webinar recording

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Making Digital Reporting Effective: a recording of our webinar

Making Digital Reporting Effective: a recoding of our webinar

Are you drowning in metrics, KPIs and reports? Are you keen to analyse your results to enable future improvements?

Digitising scattered, arbitrary data, and turning it into something that you can read and interpret to make better decisions is a good start. Automating reports to decrease the admin burden frees up time for more value-adding work. It should be a win/win situation.

But like any report, it is important to ensure that digital versions actually help leadership and management to make better-informed decisions. They need to be detailed enough to let you know where the next change should be, but not so complex that you drown in data.

So what are the benefits of making digital reporting effective?

Join Dennis Crommentuijn-Marsh as he talks about Making Digital Reporting Effective so that you can improve:

• Decision making
• Management effectiveness
• Responsiveness to issues
• Efficiency of resources


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS
THIS WEEK

The Opportunities Hidden in Your Value Stream

Free Webinar
05 Nov 15:00 UK TIME
  • Join Warren Knight as he talks about understanding how well work flows through your system and how to identify opportunities for improved:
  • Speed
  • Adaptability
  • Efficiency

Managing the Speed of Change


Free Webinar
12 Nov 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about remaining viable through the ability to respond to change, covering:
  • Why change is happening faster
  • Factors affecting the speed of change
  • Change vs. transformation
  • How to increase agility

The Art of Leading Virtual Teams


Free Webinar
19 Nov 15:00 UK TIME
  • Join Barry Byrne as he talks about managing teams virtually, and options to consider for:
  • Communication techniques
  • Visual and audio tools
  • Team meetings
  • Developing the team's competency in working virtually

Agile Improvement -Myth or Magic?


Free Webinar
26 Nov 15:00 UK TIME
  • Join Sean Buckland as he busts the myths and shows you how to deliver value to your customers through:
  • The principles of agile improvement
  • Rapid cycles
  • Continuous evaluation

More resources that might interest you

Big Data offers huge opportunities for improvement.  It’s time to bust some of the myths and gain insight to help to make your products and services more efficient, more relevant, and more adaptable.

Watch now – Big Data To Power Improvement: a recording of our webinar

Graphs done well can help your audience interpret information faster and more effectively. Not only that, they can differentiate you from the crowd and increase your credibility too. Understand more about telling your story with impact with our free infographic.

View now – Telling a Good Story Using Graphs infographic

In this case study, PMI Managing Partner Rich Seddon demonstrates how Process Automation can free up your people to spend their time on work which adds more value.

Watch now – Automation of Data Reporting Case Study

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What Makes Improvement Continuous? A recording of our webinar

What Makes Improvement Continous? A recording of our webinar

Most of us want to get better at everything we do. TV, social media, books, videos are full of ‘how to get better at…’ every day. But we know that it can be difficult, and for many reasons give up before we reach the goal, while envying the success stories of those who keep going – those who are improving continuously.

It’s no different in the workplace. Leaders want their organisation to improve and the people doing the work are often equally keen for things to get better. Initiatives abound but almost everyone asks the same question; “how do we sustain this, how do we make improvement continuous?

So, what makes improvement continuous?

It’s the most consistent topic that our audience wants to talk about so watch as Warren Knight picks up the challenge and talks about what makes improvement continuous, covering:

• Organisational culture

• Roles in improvement

• Systems to support continuous improvement


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS
THIS WEEK

The Opportunities Hidden in Your Value Stream

Free Webinar
05 Nov 15:00 UK TIME
  • Join Warren Knight as he talks about understanding how well work flows through your system and how to identify opportunities for improved:
  • Speed
  • Adaptability
  • Efficiency

Managing the Speed of Change


Free Webinar
12 Nov 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about remaining viable through the ability to respond to change, covering:
  • Why change is happening faster
  • Factors affecting the speed of change
  • Change vs. transformation
  • How to increase agility

The Art of Leading Virtual Teams


Free Webinar
19 Nov 15:00 UK TIME
  • Join Barry Byrne as he talks about managing teams virtually, and options to consider for:
  • Communication techniques
  • Visual and audio tools
  • Team meetings
  • Developing the team's competency in working virtually

Agile Improvement -Myth or Magic?


Free Webinar
26 Nov 15:00 UK TIME
  • Join Sean Buckland as he busts the myths and shows you how to deliver value to your customers through:
  • The principles of agile improvement
  • Rapid cycles
  • Continuous evaluation

More resources that might interest you

In this blog, Warren Knight writes about how continuous improvement can be just as much about what we do each day and the importance of sharing best practice with one another as it is about different ways of doing things.

I didn’t tell you because you didn’t ask!  Click here to read.

WhiteBelt  >>> Awareness Level
Yellow Belt >>> Introductory Level
Green Belt  >>> Practitioner Level
Black Belt >>> Expert Level
Master Black Belt  >>> Master Level

Understand the difference between Lean Six Sigma belts in our easy to digest blog about the skills you would master once certified at each level.

Belt up!  Click here to read.

Hear from Lucie Lovell, Business Improvement Lead at the international charity WaterAid talking about the importance of continuous improvement in a not-for-profit organisation.

Room for Improvement Episode #2: Lucie Lovell, WaterAid.  Click here to watch.

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Improving Through the Voice of the Customer: a recording of our webinar

Improving Through the Voice of the Customer: a recording of our webinar

Do you collect Voice of the Customer (VoC) feedback? And do you apply that Voice of the Customer data to improve your customer experience? Companies that improve their processes through the Voice of the Customer insights they gain retain 55% more of their client base, according to a recent survey. 

In this 45 minute webinar, Damion explains how improving through the Voice of the Customer gives you the competitive edge. 

Acting on the Opportunities and Improving Through the Voice of the Customer

Attracting and retaining customers is key to thriving in today’s competitive environment – and this means that we need to tune in to the voice of our customers to recognise and act upon the opportunities for improvement.

Damion Albinson spoke about this business imperative: Improving Through the Voice of the Customer, covering:

• Listening to the Voice of the Customer
• Leveraging the Voice of the Customer for competitive advantage
• Recognising the opportunities for improvement

Questions about Improving Through the Voice of the Customer?

You can reach the Team at team@pmi.co.uk. Next time, why not ask your questions in real-time and join our next PMI Friday Webinar LIVE. You can register for our upcoming webinars:


what you see is all there is


Free Webinar
29 oct 15:00 UK TIME
  • Join Sean Buckland as he talks about improving our Lean Six Sigma interventions, covering:
  • Why do we need LSS projects in the first place?
  • Why can’t people see the waste all around them?
  • Why LSS training alone is not enough to be effective with LSS
THIS WEEK

The Opportunities Hidden in Your Value Stream

Free Webinar
05 Nov 15:00 UK TIME
  • Join Warren Knight as he talks about understanding how well work flows through your system and how to identify opportunities for improved:
  • Speed
  • Adaptability
  • Efficiency

Managing the Speed of Change


Free Webinar
12 Nov 15:00 UK TIME
  • Join Marie-Clare Pedersen as she talks about remaining viable through the ability to respond to change, covering:
  • Why change is happening faster
  • Factors affecting the speed of change
  • Change vs. transformation
  • How to increase agility

The Art of Leading Virtual Teams


Free Webinar
19 Nov 15:00 UK TIME
  • Join Barry Byrne as he talks about managing teams virtually, and options to consider for:
  • Communication techniques
  • Visual and audio tools
  • Team meetings
  • Developing the team's competency in working virtually

Agile Improvement -Myth or Magic?


Free Webinar
26 Nov 15:00 UK TIME
  • Join Sean Buckland as he busts the myths and shows you how to deliver value to your customers through:
  • The principles of agile improvement
  • Rapid cycles
  • Continuous evaluation

More resources that might interest you

In this blog, Dennis Crommentuijn Marsh writes about achieving customer satisfaction by identifying and measuring the processes that are designed to meet their requirements.

Link Measures to the Voice of Your Customer.  Click here to read.

Construct a Work Balance Chart to investigate sources of overburden in a process and balance resources with customer demand.

Our Improvement Toolbox – Work Balance Chart. Click here to view.

Marie-Clare Pedersen speaks about how understanding your customer and stakeholder requirements can help you build a resilient organisation.

Customer and Stakeholder Requirements Webinar recording.  Click here to watch.

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Prioritisation – Working on the Vital Few : a recording of our webinar

Prioritisation - Working on the Vital Few : a recording of our webinar

The past 15 months have given us a crash course in the challenges of managing unexpected change.  To maintain momentum, clear priorities are required.

“Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work.”        – Teresa Amabile, Harvard Professor

From the Senior Leadership Team’s organisational goals to your personal daily ‘to-do list’, understanding what is essential is key.  We won’t always complete everything every day, but if we know the priorities, then those will get done.

If you missed our webinar ‘Prioritisation: Working on the Vital Few’, you can now watch the recording.  Warren Knight spoke about working on the vital few, covering establishing goals, prioritisation and communicating the priorities.

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Make a Difference Now: a recording of our webinar

Make A Difference Now - 5 things you can do in the next 30 days to transform your results: a recording of our webinar

When we’re in our day-to-day work, it’s very easy to become bogged down, side-tracked, pushed off-course.  The high hopes you had for the year can sometimes seem ever further away.  Meetings, reports, problems, deadlines, all come at us from every angle, and our performance improvement goals can become merely dreams.

It doesn’t have to be like this.

If you missed our webinar ‘Make A Difference Now’: 5 things you can do in 30 days to transform your results’, you can now watch the recording.  Rich Seddon shared practical ways for you to get back on track and transform those improvement goals into results, including:

    • Re-evaluating what you are trying to accomplish
    • Making space for improvement
    • Understanding your current performance
    • Eliminating the things that get in the way.

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Gemba Walks – Going To See In A Virtual World: a recording of our webinar

Gemba Walks – Going To See In A Virtual World: a recording of our webinar

In an increasingly virtual world, there is still a critical need to understand how the real work works.  So how do you do a Gemba observation when you are not physically in the same location?

If you missed our webinar ‘Gemba Walks: Going To See in a Virtual World’, you can now watch the recording.  Dennis Crommentuijn-Marsh spoke about how to adapt the Gemba Walk process to the virtual environment, and how to get the most from your virtual Gemba Walks, covering: 

• Adopting the right behaviours for building trust and engagement 
• Focusing on the important areas 
• Leveraging the technology for virtual observations 
• Reaping the rewards